The report rates solution suites that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and others, which are referred to as IRCM in the report.
Kamlesh Bhatia, Mentor Cana and Norbert J. Scholz, the authors of the report, see Comarch’s main strengths in:
• A strong product portfolio covering most areas of IRCM;
• Focus on customer-centricity through modularity in component design and flexible delivery models; the sub-components are standards-based and have common architectural constructs like data model and process workflows;
• Early traction in growth areas like M2M connectivity platforms that allow it to leverage its IRCM offering and group-level multi-vertical focus.
“Revenue and customer management systems are an important tool for service providers nowadays, ensuring monetization in the era of high data consumption and helping to build great customer experience. We believe Gartner’s recognition of Comarch in the Magic Quadrant for Integrated Revenue and Customer Management, reflects the strength of our comprehensive suite BSS products, which together with a positive evaluation of our customer-centricity and flexibility in projects, recognizes Comarch’s commitment to being a true partner for telecom operators in their BSS projects.” – says Piotr Machnik, VP Product Management & Marketing in Comarch’s Telecom Division.
About the Magic Quadrant
Gartner's "Magic Quadrants" position vendors within a particular segment based on their completeness of vision and ability to execute on that vision. The report evaluates the capabilities of vendors that offer comprehensive, end-to-end solution suites that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other functions.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Inc.,“Magic Quadrant for Integrated Revenue and Customer Management for CSPs,” by Norbert J. Scholz, Kamlesh Bhatia and Mentor Cana (November 2012), can be accessed at gartner.com/.
Comarch (comarch.com) is a global supplier of IT products and services for various industries, specializing in solutions for telecoms since 1993. For almost 20 years Comarch has accumulated experience and knowledge in designing, implementing, and integrating IT software. Its solution’ advantages include compliance with industry standards, organic portfolio development, high degree of flexibility and configurability. The end-to-end portfolio covers COTS products in the areas of BSS/OSS, as well as a broad range of accompanying services. Telecom customers include: E-Plus (Germany), KPN (Netherlands), Orange (Poland), T-Mobile (Austria, Poland), O2 (Germany), Telekom Deutschland (Germany), Vodafone (Germany) and more.