Echopass Corporation, the 2011 and 2012 market share leader in cloud-based contact centers, today announced it has been named by Polycom, Inc., the global leader in open, standards-based unified communications (UC), as a Gold Level Polycom Choice Partner. Organizations seeking to implement world-class UC platforms and cloud-based contact centers can turn to Echopass for customized solutions that address their immediate and future business needs.
The Gold Level designation indicates that Echopass has made the investments in its technical expertise and go-to-market capabilities required to address the complex needs of today’s large enterprise customers. Gold Level Polycom Choice Partners also must have met the program’s exacting standards, including achieving and maintaining specialization in multiple areas.
Customers can be confident that, in alliance with Polycom, Echopass has the expertise to handle all their project needs, from concept to installation through ongoing support and management. Polycom provides open, standards-based UC solutions for telepresence, video, and voice powered by the Polycom® RealPresence® Platform. Polycom® RealPresence® video solutions interoperate with the broadest range of business, mobile, and social applications and devices.
“We’re delighted to receive another Polycom Gold Partner Award,” said Vincent Deschamps, Chairman and CEO at Echopass. “We have a long standing relationship with Polycom, and for over 6 years have exclusively provided Polycom handsets to thousands of our clients’ cloud-based contact center agents. Our partnership with Polycom helps us continue to deliver commitment, innovation and expertise to large enterprises.”
“The Polycom Choice Partner Program gives customers the confidence that, by choosing Echopass and Polycom, they’re selecting a world-class team to help them design and implement a world-class UC and contact center solution,” said Ron Myers, senior vice president, Global Channels at Polycom. “By collaborating with Polycom as a Gold Level Choice Partner, Echopass can deliver solutions that power greater productivity and smarter conversations, transforming lives and businesses in the process.”
Winner of CRN Magazine’s 5-Star Partner Program Award, Polycom’s Choice Partner Program emphasizes skills development, specialization, and other value added activities that help partners support the needs of their customers and improve the customer experience.
Polycom (polycom.com) is the global leader in open standards-based unified communications (UC) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom® RealPresence® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom and its ecosystem of over 7,000 partners provide truly unified communications solutions that deliver the best user experience, highest multi-vendor interoperability, and lowest TCO.
About Echopass Corporation
Echopass (echopass.com) is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please call 1-888-622-5345.
Echopass, EchoPlace, and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.