PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Bomgar Introduces New Collaborative Browser Sharing for Remote Support of Web Applications and Portals - Bomgar, a leading provider of secure remote support solutions, announced today Collaborative Browser Sharing, a new feature that gives support organizations the option to conduct browser-only remote support sessions - Bomgar.com
Bomgar Introduces New Collaborative Browser Sharing for Remote Support of Web Applications and Portals

 

NewswireToday - /newswire/ - Jackson, MS, United States, 2012/10/22 - Bomgar, a leading provider of secure remote support solutions, announced today Collaborative Browser Sharing, a new feature that gives support organizations the option to conduct browser-only remote support sessions - Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• New type of Bomgar remote support session allows support representatives to view only the end-user's web browser, as well as chat and make annotations, ideal for supporting web customers.
• Unlike traditional co-browsing solutions, Bomgar includes session recording so every click and keystroke of the session is saved to the Bomgar appliance for use in auditing or training.

Ideal for support representatives who assist customers with websites, portals and applications, this new type of session allows the rep to remotely view the browser, make annotations on the screen, push URLs and chat with the end-user, without being granted full access to and control of the end-user's computer.

Traditional remote support sessions involve full screen-sharing capabilities, allowing the support rep to view and control all of the end-user's applications on the remote desktop. "This level of access isn't necessary for support organizations that are only helping customers with a specific website or application. For example, a bank may need to walk a customer through their online account portal, or a software vendor may need to help a customer with a specific web application," said Troy Harrison, VP of product management at Bomgar. "In these cases, Bomgar now allows you to grant the support rep only access to the browser or application they need to solve the issue, based on their visibility and level of access."

With Collaborative Browser Sharing sessions, support representatives can be given view-only access to the remote browser, allowing them to assist with web applications without having full access to the end-user's computer. During a session, the rep can view and mark-up the browser screen, chat with the end-user, and push URLs to new sites, allowing the rep to more quickly understand the issue and guide the end-user to a speedy resolution.

As with every Bomgar session, remote system access and session information is routed through the secure Bomgar appliance, which sits on-premises within the support organization's own security measures. This means system access and session data never passes through a third-party server, a concern with traditional co-browsing solutions. The Bomgar solution offers more than 50 permission options to designate which types of sessions and features individual reps or teams can access. Bomgar also integrates with existing identity management solutions, such as Active Directory, so logins and permissions can be centrally managed.

Collaborative Browser Sharing will be available soon with Bomgar 12.3. To learn more and view a video demonstration, please visit bomgar.com/12-3.

About Bomgar

Bomgar (bomgar.com) provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company's appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world - including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Bomgar Introduces New Collaborative Browser Sharing for Remote Support of Web Applications and Portals

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Bomgar |
Publisher Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Bomgar Corporation / Company Profile


Read IT Services/Network Management Most Recent Related Newswires:

Verint Customer Experience Program Receives New Industry Honors - Customer Satisfaction Ranks High in Latest Analyst Research
NEC to Provide Digital Terrestrial TV Equipment for Public Broadcasting Services in the Philippines
NEC Named to the 'Global 100 Most Sustainable Corporations' List for 2017
ADVA Optical Networking’s Ensemble Connector Wins TMC’s NFV Product of the Year Award
NEC Drives Digital Transformation At Mobile World Congress 2017
Sage Wins Leadership Award from Ventana Research for Verint Software Implementation
Rakuten Affiliate Network Ranked Top Program for Sixth Consecutive Year
NEC Co-founds New Industry Group to Improve Interoperability for Smart City Solutions
SAS, RTO Insider Host Forum to Discuss Issues Facing Energy Systems Industry
Splunk Ranked #1 in Worldwide IT Operations Analytics Software Market Share for Second Year in a Row
Civica Group Launches Civica Digital to Transform The Delivery of Essential Services
IT Firm Released 'QuickLock.Email' Service
DENSO and NEC Start Collaboration on AI- and IoT-based Advanced Driver Assistance, Automated Driving, and Manufacturing
ADVA Optical Networking Achieves Largest QoQ Gain in Global DCI Market Share Says Ovum Report
Infosys and MongoDB Partner to Drive Application Modernization Initiatives

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  Intrinsic Executive Search Ltd





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)