PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Comarch SA

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Gartner’s Report on Customer Experience Names Comarch As A 'vendor To Watch' - Comarch, an end-to-end OSS/BSS software vendor was named as one of the “vendors to watch” in a report on bridging the customer experience gap, recently published by a renowned analyst company, Gartner
Gartner’s Report on Customer Experience Names Comarch As A 'vendor To Watch'

 

NewswireToday - /newswire/ - Krakow, Malopolskie, Poland, 2012/10/22 - Comarch, an end-to-end OSS/BSS software vendor was named as one of the “vendors to watch” in a report on bridging the customer experience gap, recently published by a renowned analyst company, Gartner.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Currently, constant improvement of customer experience remains one of telecommunication operators’ highest priorities and a way to retain existing subscribers and attract new ones, based on user recommendations. However, Gartner’s research Market Trends: OSS and BSS Are Bridging the Customer Experience Gap finds that most CSPs do not manage customer experience in a holistic and proactive way.

The report recommends that telecom operators get a correlated, customer-centric view across network, device and service layer, thus gaining a holistic assessment of customer experience and an ability to take proactive measures to improve quality of service. Gartner points out that through synchronizing CEM activities across the IT, networking and commercial departments, this approach enables operators to get a comprehensive customer view and to proactively manage customer perceived quality of service (QoS).

The analysts perceive Comarch Customer Experience Management, that is built on OSS service assurance and BSS/customer management domain, as a comprehensive solution that combines all domains related to CEM: network, IT, marketing and customer management.

- CEM is a broad term and the right approach to it must assume a holistic view of the customer. This requires combining information traditionally managed in the CRM system with pro-active capabilities of network and service assurance that can detect network problems impacting customer services. This is why pre-integration of traditionally split BSS and OSS functions is needed to allow CSPs to make sure that even low-level technical processes contribute to improved customer satisfaction and customer experience. – says Łukasz Mendyk, OSS Product Manager at Comarch.

Recently, Comarch also presented a vision of Customer Experience Management based on bridging the gap between OSS and BSS, which is in line with Gartner’s recommendations. The approach is presented in Łukasz Mendyk’s white paper: Moving from network assurance to customer service assurance. A different view on SQM, fault management and performance management.

About Gartner

Gartner, Inc. is the world's leading information technology research and advisory company. The company delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner to 60,000 clients in 11,600 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, analysts work with every client to research, analyze and interpret the business of IT within the context of their individual role. For more information, e-mail info[.]gartner.com or visit gartner.com/.

About Comarch

Comarch (telecoms.comarch.com) is a global supplier of IT products and services for various industries, specializing in solutions for telecoms since 1993. For almost 20 years Comarch has accumulated experience and knowledge in designing, implementing and integrating IT software. The advantages Comarch's IT solutions offer include compliance with industry standards, organic portfolio development and a high degree of flexibility. The end-to-end portfolio covers COTS products in the areas of BSS/OSS, as well as a broad range of accompanying services. Comarch's Telecom customers include: E-Plus (Germany), KPN (Netherlands), Orange (Poland), T-Mobile (Austria, Poland), O2 (Germany), Telekom Deutschland (Germany), Vodafone (Germany) and more.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Comarch SA

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Gartner’s Report on Customer Experience Names Comarch As A 'vendor To Watch'

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Katarzyna Gajewska - Comarch.com 
+48 12 646 1504 pr-telecom[.]comarch.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Comarch SA securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Comarch SA / Company Profile


Read Software Most Recent Related Newswires:

IIITM-K and IBM India Develop Real-Time Water Quality Measurement System on IBM Watson IoT Platform
PACE Honors Noble Systems for Contributions in Customer Engagement
Mentor Graphics Expands Formal Verification’s Reach with New Cross-Platform GUI and Apps
Splunk Cloud Launches on AWS Marketplace
PTC and ServiceMax Announce New Connected Field Service Deployment
Crédit Mutuel and IBM Watson Put Technology at the Service of People
Splunk Named One of the 'Best Places to Work' for 10th Consecutive Year
TransCelerate Selects Veeva Vault SiteExchange
Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience
Telstra and IBM Aspera Team up to Enable Media File Transfer Capability and Global Media File Collaboration
Oracle Buys Moat
California School District Performs Successful Datacenter Migration with NAKIVO
Etkin Johnson Real Estate Partners Selects Yardi Voyager
IBM Integrates Automated Alerts from the Weather Company to Enhance Resiliency Communications as a Service
HARMAN Recognized as A Finalist for Gartner Data & Analytics Excellence Awards

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)