TOA Technologies will demonstrate its applications for better mobile workforce and customer experience management at the Society of Cable Telecommunications Engineers (SCTE) Cable-Tec Expo, October 17-19 at the Orange County Convention Center in Orlando, Florida. Exhibiting at booth 904, TOA Technologies will show that sophisticated field service management is within reach for cable operators of all sizes.
At the expo, TOA Technologies will showcase the latest addition to its ETAdirect suite of mobile workforce management solutions. Launched globally in June 2012, ETAdirect Professional distills the power of ETAdirect Enterprise in an affordable application that can deploy in only four weeks. For small and mid-size cable operators, ETAdirect Professional offers a fast, yet powerful solution to increase field workforce productivity, reduce costs and enhance customer service.
“Our goal is to enable the cable industry to provide Service Everywhere™,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “To us this means that it doesn’t matter where you are or what device you are using - it is all about availability and advanced tools connecting people to provide the ultimate in customer service everywhere.”
“TOA has a long history of partnering with the leading MSOs, enabling streamlined operations with an easy to deploy, easy to manage and easy to use solution. For example, seven of the top 11 U.S. pay TV providers depend on our sophisticated field service management solutions to drive results in their business and stay competitive. With ETAdirect Professional, we’ve extended the best practices learned by partnering with large enterprises like DISH Network, Cox Communications, Bright House Networks and Suddenlink to mid-sized, small and regional cable operators.”
“Now, organizations of any size can achieve more efficient field services using our patented, time-based and predictive technology. TOA’s ETAdirect is the only mobile workforce management solution that measures time to create performance pattern profiles for each individual field employee. These profiles are then applied to predict, with a high degree of accuracy, when an appointment will occur. The result is truly optimized workforces that are more efficient, achieve cost savings and deliver more satisfied customers due to shorter appointment windows and consistent communication throughout the entire process.”
At booth 904, TOA Technologies’ experts will be available to consult with operators on how they can leverage the power of cloud-based, predictive, context-aware technology to improve the productivity of their field services and create a superior experience for their customers.
The company’s representatives will also participate in SCTE’s educational track. In the panel session,“Next Generation Training,” Michael Wierzbowski, vice president of solution innovation at TOA Technologies, will discuss how to enable and educate the mobile workforce with the most effective training tools for the changing cable landscape. This session, designed to help operations leaders realize the maximum potential of field workforces through the use of technology, is scheduled for Friday, October 19, 2:30 – 3:45 pm. in room W311A.
TOA Technologies will also be represented at the Communications Technology Platinum Awards breakfast. TOA is one of four award finalists in the OSS/BSS deployment category; winners will be announced at the event. Platinum Awards are presented for excellence in technology innovation, implementation and marketing in the highly competitive broadband communications technology arena.
About TOA Technologies
TOA Technologies (toatech.com) is the leading provider of mobile workforce management applications. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named Best of Breed and a Visionary in the Gartner Magic Quadrant for Field Service Management, 2011, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.