NewswireToday - /newswire/ -
Atlanta, GA, United States, 2012/10/11 - Unified contact center solutions provider gains assets and client roster from Leesburg, VA-based multi-vendor reseller of hosted contact center solutions and services - NobleSys.com.
Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the acquisition of assets from TelStar Hosted Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.
“We welcome TelStar Hosted clients and partners and look forward to offering them the stability, security and commitment to innovation that comes with the Noble Systems brand,” said James K. Noble, President and CEO of Noble Systems. “As an established market leader in hosted contact center services, we are well-positioned to integrate TelStar Hosted’s assets and technology and help its customers succeed on day one.”
TelStar Hosted is an established provider of TouchStar Hosted Services (a former division of TouchStar Software Corporation, which was acquired by Noble Systems in 2009). Moving forward, TelStar Hosted will offer Noble Systems’ cloud-based and hybrid premise/cloud solutions through its proven sales and strategic account support staff.
TelStar Hosted CEO James P. Dunn, a longtime executive at various technology and telecommunications firms, will join Noble Systems to lead client onboarding and transition efforts.
“TelStar Hosted clients are gaining more than just security and support as a result of this transition,” said Dunn. “Noble Systems is a global leader in innovation, investing significant resources in anticipating the challenges and opportunities their clients face and working with them to find solutions.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8