• Kelly-Moore Paints chose Bomgar to provide secure remote support to computers and POS systems in retail stores, improving compliance with PCI regulations.
• Bomgar has helped Kelly-Moore Paints to speed resolution times and provide support to any user, regardless of location.
Headquartered in San Carlos, California, Kelly-Moore is one of the largest employee-owned paint companies in the United States. A leader and innovator of waterborne coating technology, Kelly-Moore has been trusted and preferred by professionals since 1946 as the "Painters Paint Store" for its high quality, performance and consistency.
Each of Kelly-Moore's more than 140 stores is expected to operate under regulations of the Payment Card Industry Data Security Standard (PCI DSS), which applies to businesses that handle personally identifiable information linked to payment accounts. Looking to increase security measures and improve service delivery for tech support, Kelly-Moore turned to Bomgar. "We looked at the best of breed remote solutions, and Bomgar came as a clear winner based on security and logging features," said Vojta Borovian, information systems manager at Kelly-Moore.
"As a retail vendor using point-of-sale (POS) systems, staying inside the lines of PCI regulations can quickly and easily become an obstacle," continued Borovian. "However, now that we've deployed Bomgar in our IT support department, we can securely access and fix those remote systems without the worry of compromising confidential information of our own or our customers."
Nathan McNeill, co-founder and chief strategy officer at Bomgar, echoed the value of security in a remote support solution. "Staying within the parameters of PCI regulations is a challenge that can be mitigated when you have the right tools in place. As an appliance-based model, the Bomgar solution is housed behind company firewalls, putting them in control of who can access the network and when."
Borovian added that Bomgar's logging features will provide great value during their auditing processes each year. "The logging capabilities of Bomgar will put us in a much more prepared position for audits. Having the extensive details of each remote session available right when you need them will not only streamline the process, but save us time and energy."
With a large number of PC based computers in the organization, Kelly-Moore needed a solution that could support a variety of devices including laptops and desktops, for both employees in the office and remote workers. "Approximately half of Kelly-Moore's employees work from remote locations, ranging from those located in retail stores to those who travel and work from home," said Borovian. "The Bomgar solution not only allows us to support those in an office or connected to a company network, but gives our IT technicians access to any employee's machine in any location."
Looking ahead, Borovian notes plans to extend the use of the Bomgar solution for presentations, as well as supporting in-store kiosks. "From the engagement of pre-sales through deployment and daily use, Bomgar has continued to exceed our expectations."
About Kelly-Moore Paint Company, Inc.
Headquartered in San Carlos, Calif., Kelly-Moore is one of the largest employee-owned paint companies in the United States, where each employee-owner is committed to offering exceptional customer service. When you call or visit a Kelly-Moore store you are speaking with an owner. A leader and innovator of waterborne-coating technology, Kelly-Moore was the first major paint company to offer recycled paints, along with one of the largest selections of stock colors. Kelly-Moore is one of the few companies to continue to offer stock colors for superior color consistency. Trusted and preferred by professionals since 1946 as the "Painter's Paint Store" for its high-quality, performance and consistency, Kelly-Moore's paints are safe and easy to use for everyone. The company's environmentally friendly paint factory in San Carlos, Calif. is the recipient of four widely recognized and among the most stringent environmental awards. Kelly-Moore is dedicated to giving back to the communities it serves. This ethos is reflected in its corporate giving program and its numerous industry-leading green business accolades.
Bomgar (bomgar.com) provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company's appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world - including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London.