One of Brazil’s fastest growing telecommunications providers, GVT, set out to find a proven, flexible, quick-to-deploy mobile workforce management solution that would continue to evolve with its growing, dynamic business. After a thorough search, GVT selected TOA Technologies’ cloud-based ETAdirect solution.
The telecommunications provider will deploy the solution to its mobile employees spread around 136 cities in Brazil. ETAdirect is to be one of the pillars of GVT’s commitment to improve customer service through its field workforce. Another important goal is to tap into the unique power of the system to increase operational efficiencies in the field and also in the back office.
“One of the reasons that we chose to partner with TOA Technologies is its unique, inventive approach to field service management. With a proven customer-centric philosophy, TOA’s ETAdirect fully takes into account the consumer’s needs, such as preferred appointment times and delivering on service level agreements,” said Alessandra Bomura Nogueira, CIO of GVT.
Using its patented predictive analytics engine, ETAdirect personalizes the workday for each and every mobile employee, analyzing every potential variable of an appointment and allowing field service organizations to optimize their business through real-time visibility into all field operations. It provides the capability to predict when an appointment will actually occur, spot and alert teams to potential problems and jeopardy situations before they arise, and deliver up-to-date service windows to customers via any preferred communications channel and device.
“The pace of technological innovation is accelerating, and cloud-based software solutions, inexpensive smart mobile devices and collaboration tools powered by the latest HTML5-browsers are revolutionizing the way field service business gets done,” said Yuval Brisker, co-founder and CEO of TOA Technologies.
“IT leaders are increasingly embracing the speed of innovation and technology that enables them to move their businesses forward fast. TOA Technologies’ cloud-based solutions and successful track record of delivery based on best practices allows us to help our customers get up and running quickly and with significant proven results.”
“By adopting new software tools like ETAdirect and smart devices like those powered by Android or iOS, best-in-class service providers can confidently deliver an enhanced employee user experience to augment a superior customer experience while reducing costs. The future of mobile workforce management software has come to Latin America,” said Brisker.
GVT joins a growing list of great companies in Latin America and around the world that are choosing TOA Technologies and its award-winning mobile workforce management software solution, ETAdirect, over legacy solutions, and embracing the smart, proven technology of tomorrow to power their field service organizations. ETAdirect provides the most complete, the most precise and the most advanced application of any mobile workforce management solution, ensuring the best results available on the market today.
Since entering the Latin American market early in 2012, TOA continues to rapidly expand its presence and commitment in the region demonstrated by:
Four new customers in three different countries in less than six months
A native and growing Latin American-based team of TOA Technologies’ experts delivering world-class, attentive and award-winning customer service
Establishing a Latin American headquarters in São Paulo
At Futurecom 2012, TOA Technologies will shine a light on how telecommunications providers can leverage the power of cloud-based, predictive field service management solutions to enhance customer experience at booth J16 and during the following two educational sessions:
“Elevating the Customer Experience With Better CRM and Field Service Management,” GVT’s CIO, Alessandra Bomura Nogueira, will discuss her view of why superior customer relationship management and field service management are interconnected, assuring that excellent customer service extends from the sales floor to the customer’s door. This session is scheduled for Wednesday, October 10, at 16:40 in the Auditorium Arpoador.
“Here Comes the Sun – Scalability, Security and Reliability Behind the Cloud,” TOA Technologies’ co-founder and CEO Yuval Brisker and TOA’s VP of service assurance Mike Carpenter will demonstrate how cloud-based applications can provide secure, reliable and state-of-the-art solutions. This session is scheduled for Thursday, October 11, at 12:10 in the Auditorium Arpoador.
To learn more about TOA Technologies and its ETAdirect solution, visit the website.
About TOA Technologies
TOA Technologies (toatech.com) is the leading provider of mobile workforce management applications. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named Best of Breed and a Visionary in the Gartner Magic Quadrant for Field Service Management, 2011, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.