TOA Technologies, the leading global provider of time-based and predictive solutions for managing scheduled and structured appointments and work in the field, will let the sun shine on its tools for better customer experience through mobile workforce management applications at Futurecom 2012, October 8-11, at the Riocentro convention center in Rio de Janeiro, Brazil, from booth J16.
At Futurecom, TOA Technologies will herald the dawning of a new age for businesses with mobile employees. TOA’s expanded line of solutions will shine a light on the unique needs of enterprise, mid-sized and smaller/regional telecoms. The company will showcase ETAdirect Enterprise and ETAdirect Professional – uniquely leveraging the technology revolution that is cloud, mobile, social and context-aware computing.
As the only mobile workforce management vendor focusing on real-time visibility and better communication – with both employees and customers – as key components of a successful field service strategy, TOA Technologies will demonstrate its solutions at the event. TOA experts will show Latin American telecoms how to build highly efficient mobile workforces that extend superior customer service from the sales floor to the customer’s door.
“TOA Technologies has burst onto the scene in sunny Latin America with great new tier one customers like GVT, TIM Brasil, Cablemás and more,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “We are excited about partnering with our customers and well-known technology organizations such as Amdocs, Accenture, salesforce.com and Tecnocom across the region to achieve the next generation of mobile workforce management technology, efficiency and customer service.”
Designed for organizations with hundreds or thousands of field service personnel and complex operational and technological environments, ETAdirect Enterprise assigns jobs to field employees using predictive pattern recognition based on past performance to personalize the workday. It provides the most complete, the most precise and the best results of any mobile workforce management solution on the market today. Through an advanced communications module, ETAdirect Enterprise closes the information gap between service providers and their customers via by the customer’s choice of channel. ETAdirect Enterprise results in proven dramatic improvements in productivity and an enhanced customer experience.
ETAdirect Professional distills the power and intelligence – the best of the best – of ETAdirect Enterprise into a world-class solution that deploys in only four weeks. For organizations that rely on field workforces delivering a product or performing a service, it offers a fast and simple solution to increase productivity, reduce costs and improve customer service. ETAdirect Professional’s streamlined configuration features best practices for routing and other functions, as refined by TOA Technologies after nearly a decade of experience with mobile workforces in a wide variety of industries. With ETAdirect Professional, sophisticated mobile workforce management software is no longer limited to large enterprises.
Illuminating field service operations
TOA Technologies will shine a light on how telecoms can leverage the power of cloud-based, predictive field service management solutions to enhance customer experience at booth J16 and during the following two educational sessions at Futurecom 2012:
“Elevating the Customer Experience With Better CRM and Field Service Management,” GVT’s CIO, Alessandra Bomura Nogueira, will discuss her view of why superior customer relationship management and field service management are interconnected, assuring that excellent customer service extends from the sales floor to the customer’s door. This session is scheduled for Wednesday, October 10, at 16:40 in the Auditorium Arpoador.
"Here Comes the Sun – Scalability, Security and Reliability Behind the Cloud," TOA Technologies’ co-founder and CEO Yuval Brisker and TOA’s VP of service assurance Mike Carpenter will demonstrate how cloud-based applications can provide secure, reliable and state-of-the-art solutions. This session is scheduled for Thursday, October 11, at 12:10 in the Auditorium Arpoador.
About TOA Technologies
TOA Technologies (toatech.com) is the leading provider of mobile workforce management applications. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named Best of Breed and a Visionary in the Gartner Magic Quadrant for Field Service Management, 2011, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.