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Frost & Sullivan Honours Tieto Corporation for its Unparalleled Dedication to Enhancing Customer Value - Innovation, Backed by Customer-Centric Approach, has Enabled Tieto to Lead the Nordic Healthcare IT Professional Services Market - Tieto.com
Frost & Sullivan Honours Tieto Corporation for its Unparalleled Dedication to Enhancing Customer Value

 

NewswireToday - /newswire/ - London, United Kingdom, 2012/09/17 - Innovation, Backed by Customer-Centric Approach, has Enabled Tieto to Lead the Nordic Healthcare IT Professional Services Market - Tieto.com.

   
 
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Based on its recent analysis of the healthcare IT professional services market, Frost & Sullivan recognises Tieto Corporation with the 2012 European Frost & Sullivan Customer Value Enhancement Award.

"Tieto Corporation's success has been driven by innovation and its strong customer-centric approach,” notes Frost & Sullivan Research Analyst Somsainathan Kamalasekar. "The company is committed to offering high quality services that support easy-to-use solutions for its clients."

Tieto has an in-depth understanding of customer requirements and preferences within domestic European markets, particularly in the Nordic region. The company has leveraged its technological prowess by providing modern tools for online assistance and interaction support to improve the level of customer satisfaction.

"The company has rapidly expanded its capabilities in the areas of training, consulting and customer support in order to offer complete IT lifecycle services," adds Kamalasekar. "It has invested in its consulting and system integration skills in order to improve the quality of the services it provides to customers in Europe."

Tieto has understood the importance of timely service delivery in this highly competitive industry. By digitalising its service and care processes, it aims to improve quality, safety, and efficiency levels.

Accessible, approachable and responsive services have helped Tieto deliver enhanced business value to its healthcare customers. It offers tangible benefits to its customers like reduction in downtime and improved return on investment.

"Tieto's market leadership position in the Nordic countries can be attributed to its customer-centric approach combined with profound healthcare industry knowledge and in-depth understanding of customers' core processes creating maximised value for investments into healthcare IT services," concludes Kamalasekar. "This approach has helped Tieto retain old customers while expanding its customer base."

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Tieto Corporation
Tieto (tieto.com) is the leading IT service company in Northern Europe providing IT and product engineering services. Our highly specialized IT solutions and services complemented by a strong technology platform create tangible business benefits for our local and global customers. As a trusted transformation partner, we are close to our customers and understand their unique needs. With about 18 000 experts, we aim to become a leading service integrator creating the best service experience in IT.

About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion | Join Us: Join our community | Subscribe: Newsletter on "the next big thing" | Register: Gain access to visionary innovation.

 
 
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Frost & Sullivan Honours Tieto Corporation for its Unparalleled Dedication to Enhancing Customer Value

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Frost & Sullivan | Tieto Corporation
Publisher Contact: Kristina Menzefricke 
+44(0)20 7915 7862 kristina.menzefricke[.]frost.com
 
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