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FocalScope Launches Mobile Client - FocalScope Mobile - FocalScope announced the launch of a mobile client for their popular email management and helpdesk solution, to enable its users to manage emails and provide quick, high quality customer service from any location - FocalScope.com
FocalScope Launches Mobile Client - FocalScope Mobile

 

NewswireToday - /newswire/ - Singapore, Singapore, 2012/09/13 - FocalScope announced the launch of a mobile client for their popular email management and helpdesk solution, to enable its users to manage emails and provide quick, high quality customer service from any location - FocalScope.com.

   
 
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“FocalScope Mobile gives our users real time access to their FocalScope account and allows them to send, receive and distribute E:s on the move. With powerful features such as instant push notifications, our clients can now always stay updated on their customer interactions. Users can also attach internal notes to E:s and monitor agents’ performance directly from their mobile device” said Sam Wong, Technical Engineer at FocalScope. “Today, the service level that is being delivered can either make or break a company. We want to provide our users with the tools they need to stay competitive and exceed their customers’ expectations”.

With FocalScope Mobile, users can select the E: folders they want to have access to on their device. Moreover, it is possible to create or assign new tasks and follow up on service level agreements (SLA). “We want our users to be able to obtain an overview and control their E: communication, no matter where they are. This is especially important from a managerial perspective”, said Sam Wong.

In addition, users will never need to call their office to ask for contact information of clients or leads again. “We have included our address book feature, so that our clients always can access their important business contacts when they are outside the office. And by synchronizing the mobile client with their FocalScope account, users can even read E:s in offline mode, for those occasional moments when there is no internet connection available. These are just some of the advantages, so we are very excited about this introduction”, said Wong.

FocalScope Mobile (focalscope.com) supports iPhone, iPad, and Android platforms. It is available free of charge in both the App Store and at Google Play.

 
 
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Written by / Agency / Source: Lantone Systems

 
 

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FocalScope Launches Mobile Client - FocalScope Mobile

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Publisher Contact: Samira Holma - FocalScope.com 
+65 8356 6317 samira[.]focalscope.com
 
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