Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the release of Noble® Web Reports, a powerful tool designed to free managers and supervisors from their desks and get them back on the floor where they can manage more effectively.
“Fast, efficient contact centers require real-time management,” said James K. Noble, President and CEO of Noble Systems. “That means meaningful access to reports and real-time results from handheld devices, laptops, home computers and more. Web Reports keeps contact centers on target by allowing supervisors and managers to stay informed, wherever they might be located.”
Noble Web Reports makes information from Maestro, Noble Systems’ award-winning management portal, accessible from virtually any web-enabled device. Noble Web Reports allows users to easily access reports and set parameters for customizing queries and to view archived or previously run reports at the touch of a button. The Scheduler option allows managers to schedule reports to run at specific times or intervals and push them automatically to their device.
Noble Web Reports is a part of Noble’s mobile management platform, which works with major browser applications, such as Explorer, Firefox, Chrome, Safari, etc., to connect contact center managers to their reporting and management data. Due to its flexible architecture, Noble Web Reports is accessible on devices that utilize Android, Windows, Linux or iOS operating systems. Learn more about Noble’s manager applications.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.