PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Fidessa Improves Customer Support and Satisfaction with Bomgar - Bomgar enables Fidessa to efficiently and securely provide tech support to customers around the world (LSE: FDSA) - Fidessa.com / Bomgar.com
Fidessa Improves Customer Support and Satisfaction with Bomgar

 

NewswireToday - /newswire/ - Marlow, United Kingdom, 2012/08/21 - Bomgar enables Fidessa to efficiently and securely provide tech support to customers around the world (LSE: FDSA) - Fidessa.com / Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Bomgar, a leading provider of secure remote support solutions, today announced that Fidessa group plc has standardised and enhanced its customer support processes with Bomgar. Fidessa provides high-performance trading, investment management and information solutions to 85 per cent of the world's premier financial institutions, including multi-asset trading and investment infrastructure, market data analysis, decision making and workflow technology.

Prior to deploying Bomgar, Fidessa's support technicians were largely relying upon the end-user's descriptions of issues and queries, along with screen-shots of the users' computer in order to diagnose and resolve things. The complex nature of Fidessa's trading platforms made this process cumbersome, as it could be difficult to exchange accurate instructions and information, often leading to extended support calls.

The desire to improve efficiency and the overall customer experience were key drivers in Fidessa's search for a remote support tool, but finding a solution with total platform security was also atop the priority list. "We needed a solution that could meet our stringent security controls as part of protecting our clients' data, and Bomgar was recommended by one of our largest US finance customers," said Reji Alex, vice-president of US support operations at Fidessa.

Using Bomgar has enabled Fidessa's technicians to gain access to a user's computer instead of just providing verbal instructions. "Our software is very complex," said Alex. "Using screen shots to show issues was a tedious process, requiring our clients to copy and paste multiple screens. We sometimes struggled to fully understand their queries until we received a screen shot or some detailed information form the user. Bomgar allows us to work more closely with the end-user and enables us to deliver a higher quality of service at the point of delivery."

The support team at Fidessa knew selecting a highly secure remote support solution, such as Bomgar, would help make a compelling case to their clients for remotely accessing their systems. After a very successful introduction of Bomgar in the US, the company began rolling out Bomgar in the UK as well. David Bridge, head of EU service desk at Fidessa, shared that the regulations in the UK can vary greatly from the US, so there was more to take into consideration when accessing sensitive systems. "We've carefully introduced Bomgar to our client base in Europe and we are now reaching the state where our customers are seeing the benefits and are requesting that we use the tool."

Additionally, Fidessa is leveraging Bomgar's Atlas Technology to standardise its support services globally for the company's approximately 200 support technicians. "The Atlas Technology allows us to scale support operations across multiple geographies by load balancing support sessions across aligned appliances," said Bridge. "This will help our support technicians improve collaboration across regions, and enable us to take a global approach to support if an incident is moving from one region to another."

Gaining the ability to further enhance its exceptional customer service is the real advantage Fidessa sees with Bomgar. "Using Bomgar has increased the company's responsiveness to customer calls and reduced the need for on-site visits," continued Bridge. "We have a lot of small, niche brokerage houses that are spread out throughout the country. Bomgar is really helpful because we can now handle all customer calls in exactly the same way regardless of client location."

For a full case study about Fidessa's use of Bomgar, please visit bomgar.com/customers.

About Fidessa group
Exceptional trading, investment and information solutions for the world's financial community.

New technology, new regulation, new challenges: making money in today's financial markets is all about staying ahead of the curve. Having the capability to spot new trends and act fast turns change into opportunity. That's why 85% of the world's premier financial institutions trust Fidessa to provide them with their multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. It's also why $10 trillion worth of transactions flow across our global network each year. Because we're the market leader, we can also offer unique access to the world's largest and most valuable trading community of buy-side and sell-side professionals, from global institutions and investment banks to boutique brokers and niche hedge funds.

Fidessa (fidessa.com) is a global business with scale, resilience, ambition and expertise. We've delivered around 30% compound growth since our stock market listing in 1997 and we're recognised as the thought leader in our space. We set the benchmark with our unrivalled set of mission-critical products and services and, uniquely, serve both the buy-side and sell-side communities. Ongoing investment in our leading-edge, integrated solutions ensures Fidessa remains the industry's number one choice.

About Bomgar
Bomgar (bomgar.com) provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company's appliance-based products help organisations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world - including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organisations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Fidessa Improves Customer Support and Satisfaction with Bomgar

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Bomgar | Fidessa group
Publisher Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Bomgar Corporation / Company Profile


Read IT Services/Network Management Most Recent Related Newswires:

DigitalRoute to Attend TM Forum Asia on December 7-8 in Singapore
AlgoMatch and Arista 7160 Series Drive Advanced Network Enforcement
Evolve IP Honored with BroadSoft ‘Game Changer’ Award
ADVA Optical Networking Introduces Ensemble SmartWAN to Accelerate Virtualized SD-WAN
NEC Enhances Security At The 2016 APEC Economic Leaders' Week in Peru
Philip Linehan Joins EDTS as Sales Executive in Carolinas, Georgia
Multipharma Signs Five-year Contract with Damovo for Transformation Towards New Way of Working
Marcus by Goldman Sachs Deploys Finacle Solution on Cloud for its New Online Lending Business
ICSA Labs Affirms Radware's DDoS Mitigation Software and Testing Methodology
Verint Receives Frost & Sullivan’s Best Practices in New Product Innovation Award for Robotic Process Automation
NEC Participates in Global Wireless Summit 2016
Oscilloquartz Synchronizes Indian Defense’s National Transport Network
Infosys Invests in Stellaris Venture Partners
Verint Named a Workforce Optimization Market Leader in New Research from DMG Consulting
SAS® Data Management Update Extends Self-service, Expands Access to Cloud and Big Data

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Triggr & Bloom

Visit  JobsWare.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)