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Gurgaon, Haryana, India, 2012/08/06 - Strategic Outsourcing, Bangalore shifts over to Ameyo, for improved customer service levels - Drishti-Soft.com.
Strategic Outsourcing Services, a division of the Champions Group chooses Ameyo as its backbone technology over other major communication solutions. Strategic is a leader in right time revenue optimization services for B2B and B2C enterprises. Its unique offering is the only suite of demand generation services that combines, customer intelligence with multi-channel marketing campaigns.
With a large workforce and even larger customer base, maintaining and operating within pre-set parameters are key factors to achieve operational goals for Strategic. Hence, they were looking for a top drawer technology which provided a customised workflow and had the flexibility to adapt to all service areas.
Detailing their requirement Nataraj.A VP business operations, system and data from Strategic notes - “We are leaders in providing right time revenue optimization services for enterprises. Our growing client base spans in various countries across the globe. Considering the need to address stringent requirements of reaching out to our customers in different time zones at the right time, we were looking for a robust solution to which Ameyo Communication Suite from Drishti provided with a time zone based dialing feature which could shift through customer records by using a unique code-key. The solution replaced our previous technology due to its capability in handling varying workloads and high call connection rate which exponentially increased our agent productivity.”
Adding on this Girisha, Sales Manager Drishti says - “Today’s competitive market focuses on reaching out to customers by and large, it has become the most important process for the business system, and also to maintain the customer relation. We were able to deliver the requisites to Strategic. Operationally, an ideal customer support process requires a bird's eye view of the entire setup for supervision and quality monitoring. In order to identify the problem areas and take corrective actions before business gets affected. Ameyo was integrated with the CRM which did more than accurate reporting.”
Ameyo with its feature-packed list of voice logger, Dialer, CRM and CTI for automating outbound process and quality monitoring, by maintaining the high level of SLAs, which increased productivity and helped in managing better profit margin along with enhanced Customer Service.
About Strategic Outsourcing
Strategic Outsourcing Services, a division of Champions Group was established in the year 1999 in US and 2003 in India. It was founded with the aim of helping companies do marketing in an organized and innovative manner. Since their inception, they have transformed their clients by helping them achieve their business goals through Responsible Marketing.
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.