Verint® Systems, Inc. today announced its contact center Customer Advisory Council for 2012-2013, which includes representatives from leading organizations, such as Atento, Associated Banc-Corp, Blue Cross Blue Shield of Louisiana, Coca-Cola Refreshments, Combined Insurance, Holland America Line, Navitor—a division of Taylor Corporation, SCANA Corporation, VSP GlobalSM and Xerox.
This group represents more than 25 global companies—which span diverse vertical markets including consumer/packaged goods, financial services, healthcare, insurance, technology, telecommunications, travel and utilities. It’s an important part of a much broader system of advisory boards focused on the value and technology that drives customer-centric workforce optimization (WFO).
In addition to contact centers, Verint also has dedicated enterprise customer advisory councils focused on the unique requirements in retail financial services, back-office operations environments, as well as one devoted to voice of the customer programs. These councils are comprised of professionals whose organizations leverage Verint’s Impact 360® Workforce Optimization™ and Voice of the Customer Analytics™ software and services as an integral part of their business operations.
Advisory council members work in a variety of roles including those focused on customer support strategy, analytics, emerging technologies, business and workforce planning, contact center operations, customer relationship and satisfaction, quality assurance and data modeling.
“Our Customer Advisory Council members are recognized as leaders in the organizations they serve and visionaries in the use of Verint’s technology to enhance the performance of their operations both in the contact center and across the enterprise,” explains Nancy Treaster, general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “They represent some of the most innovative and experienced executives, customer service, quality and workforce planning professionals in the market, and we’re delighted to welcome them as true partners and trusted advisors.”
As advocates for and liaisons with their fellow Verint customer peers, the councils play an important role in helping the company put the “voice of its customers” into action by helping shape Verint’s vision for customer-centric workforce optimization and by providing ideas for future product innovation and advancements. Council members also serve as a direct interface representing the Verint Enterprise Intelligence Solutions customer base, and are heavily involved in the agenda development and hosting of the company’s annual Driving Innovation™ global user conference.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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