Managed service provider (MSP) AppCentrix has selected and deployed the award-winning ScienceLogic™ Inc. data center and cloud management platform to accurately pinpoint and project the health, performance, and availability of IT applications and services for its customers in the retail and financial industry. As a result of the deployment, the South African-based company can now manage customer networks, applications, and voice and video systems holistically, providing end users with unmatched visibility and control over their IT assets.
As interest in cloud computing continues to mount in South Africa’s financial and retail service industries, AppCentrix is playing a pivotal role in the acceptance and trustworthiness of this paradigm shift. Tasked with moving customers’ business critical environments to third-party cloud-based data centers, the MSP needed a comprehensive platform capable of cloud management as well as managing IT assets in all environments. Having augmented its former application performance management (APM) tools with the comprehensive ScienceLogic platform, AppCentrix now has a robust, sophisticated toolset that provides greater intelligence and control over its customers’ IT operations.
“The industries we serve are transaction-based, and our customers rely heavily on the performance of their systems. Even the slightest latency can significantly impact their bottom line, and unfortunately our former APM system just wasn’t enough,” said Graeme Allcock, CEO at AppCentrix. “With ScienceLogic, we are able, for the first time, to holistically manage and monitor IT from end-to-end, which translates into increased ROI and revenue for our customers.”
AppCentrix evaluated several competing IT infrastructure monitoring systems, including Manage Engine and Zenoss. Unlike other platforms, ScienceLogic enables AppCentrix to monitor and manage any combination of IT resources, providing access to unlimited metrics and expanding the MSP’s ability to discover, classify, monitor and manage an IT service across on-premises and cloud-based resources.
The ScienceLogic platform was deployed in May 2012. Since then, AppCentrix has won several contracts based on the promise of ROI within one year. In some cases, the company has already exceeded this promise, as ScienceLogic has enabled them to reduce operational expenditure by as much 10 percent within the first month. For example, the analytically driven intelligence that ScienceLogic provides AppCentrix’ retail customers empowers them to track and trend customer demand. This means their stores are always properly staffed and in-store technology is equipped to handle increases in transactional traffic.
“The depth of data collected, the elegance of the monitoring dashboards, and the extensibility of the ScienceLogic open API are what initially attracted AppCentrix to our platform,” said Antonio Piraino, CTO, ScienceLogic. “Ultimately however, it was their customer-focused approach that drove them to implement ScienceLogic, as we were able to help them meet and then exceed their customer expectations. We’re looking forward to working closely with AppCentrix as they continue to lead the South African managed services market.”
The standard for centralized,“Smart IT” operations and dynamic cloud management across any mix of data center and cloud environments, ScienceLogic (ScienceLogic.com) enables service providers and enterprises to improve IT efficiency as well as deliver differentiated service offerings. The ScienceLogic platform unites and correlates critical IT functions and data to provide a constantly updated, actionable view of business service delivery. In contrast to legacy tools, ScienceLogic pre-integrates event, fault, availability, performance and asset management, as well as service desk and runbook automation, in a single product. The platform is easily extended to manage both existing and emerging technologies and applications, making it a solid foundation for the fluidity of modern IT environments.
ScienceLogic is a selected Network Management Module in the Cisco Smart Business Architecture; Registered Developer in the Cisco Developer Network Program; certified by VCE as Vblock Ready; certified as VMware Ready and a VMware Elite Technology Alliance Partner; Dell Independent Software Vendor partner; NetApp Platinum Elite Partner.
ScienceLogic is a trademark of ScienceLogic, Inc. in the United States and other countries. Other company, product and service marks may be trademarks or service marks of others.