PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Zicom Selects Ameyo as Business Solution to Empower its Customer Support - Drishti wins the race yet again for its feature packed Ameyo communications suite
Zicom Selects Ameyo as Business Solution to Empower its Customer Support

 

NewswireToday - /newswire/ - Gurgaon, Haryana, India, 2012/07/23 - Drishti wins the race yet again for its feature packed Ameyo communications suite.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Drishti’s Ameyo empowers the inbound process of security solution giant, Zicom. With a pan India presence, Zicom is the market leader in offering quality security solutions. It has now become synonymous with electronic security in India. Zicom’s move to Ameyo is a step taken by the techno giant towards better customer support and more streamlined business processes.

Referring to this, Breznitar Bhesania, Head of Customer Service says: “As we deal in security solution provisioning, handling calls for technical support from our customers, hold a crucial part of our business process. So, we had no room for downtime or low productivity in servicing our valued customers. We needed an unblemished IVR system to answer the queries of our customers. Where, we could provide most of the information on the IVR itself, minimising the requirement of an agent, something which our previous solution was incapable of performing. The poor clarity of system had led to numerous missed calls, hampering our market image of quality customer service. Addressing to this, Ameyo best suited our requirement, providing IVR with multi-media capability including SMS and Email. It enhanced the quality of customer interaction and allowed us to provide quality support to our customers.”

Maintaining the service level is important for any business, be it after sales service, or providing prior information to the prospective customers. To achieve this objective Zicom relied on Drishti’s Ameyo as their business solution. Ameyo automated the call handling process resulting in an uninterrupted service. It also allowed after office configuration for better support system. Additionally, Ameyo Wallboard helped in managing the reporting and control system, as it provided real-time performance statistics and allowed management to take steps and improve the quality of service delivered.

Drishti’s all in one solution, Ameyo with IVR, ACD, CTI, Reporting and Voicelogging provided Zicom with high uptime in business process and enhanced agent productivity allowing for improved customer experience.

About Zicom
Zicom is a pioneer in the field of Electronic Security in India. With a history of offering high quality products and solutions to the most complex projects in the country. They offer a wide array of products and solutions which are state-of-the-art, reliable and high quality - CCTV Surveillance System, Access Control System, Fire Alarm System, Multi-Apartment Video Door Phones, Alarm System, Fingerprint Locks, Video Door Phones and Telecom Tower Security.

About Drishti
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Zicom Selects Ameyo as Business Solution to Empower its Customer Support

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Press Office - Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Software Ranks as one of Canada’s Fastest-Growing Companies on the 2017 PROFIT 500
Upstream Works Software Announces New Partnership with GDT
Upstream Works Software Announces New Partnership with NextNet Partners
Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Upstream Works Software Announces New Partnership with Natilik
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution
Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  NAKIVO, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)