PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Altitude Software

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Altitude Software Powers New Contact Center at Leading Russian Real Estate Developer PIK Group - PIK Group Improves Customer Service with new Altitude uCI™ solution and Microsoft CRM Integration in a project with BELTEL
Altitude Software Powers New Contact Center at Leading Russian Real Estate Developer PIK Group

 

NewswireToday - /newswire/ - St. Petersburg, Russia, 2012/07/12 - PIK Group Improves Customer Service with new Altitude uCI™ solution and Microsoft CRM Integration in a project with BELTEL.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Altitude Software, a global leader in contact center technology, and BELTEL, a leading systems integrator, today announced the implementation of a new contact center at leading Russian real estate developer PIK Group, with a clear impact on efficiency and improved customer service.

PIK Group is a leading Russian real estate developer, focused on large-scale residential projects within the Moscow Metropolitan Area and selected Russian regions. Founded in 1994, PIK Group has become a market leader in the mass-market residential property sector, having completed over 180 000 apartments of affordable housing across the country. The Group has a substantial and diversified land bank and a dedicated, professional team, with over 11,000 employees.

Business growth triggers decision to renew the contact center

With a fast growing business, PIK Group needed to completely renew its contact center. With the help of BELTEL, a leading system integrator in Russia, it has completed a new contact center with 173 seats, based on Altitude Software solutions. "PIK's new contact center is now fully operational, meeting the business needs we have identified, and addressing the deficiencies of the previous center. This has allowed PIK Group to reduce the time necessary to handle calls, increase efficiency, and maximize the quality of customer service, making it possible to considerably improve company results" stated Mrs. Olga Gubareva, Head of the Central Information department at PIK Group.

PIK Group's management decided to modernize the call center and to integrate it with the Microsoft Dynamics CRM system, to support the need for higher levels of contact service quality and to improve customer satisfaction. PIK opted for the Altitude uCI™ solution, because it was one of the few solutions able to offer the necessary flexibility and features. BELTEL was selected as the integrator of this solution, as it had extensive experience in the contact center industry on the local market. BELTEL's specialists helped PIK Group in all stages of implementation, including the customer business processes, audit and the functional design of the new solution.

Integration with Microsoft CRM was a crucial feature

The newly implemented contact center now handles calls in several steps. Incoming calls enter Altitude's IVR solution, which welcomes the caller and routes the call to the right agent, depending on the pre-set calendar days, weekdays, hours of the day, and the relevant office, etc. When the agent receives the call, the front end application identifies the caller and retrieves all useful information in the Microsoft CRM. The Altitude uAgent desktop solution guides the agent in handling the call, or transfers it to the back-office, together with all the caller data.

A crucial project feature was the integration of the Contact Center with PIK Group's Microsoft Dynamics CRM system, which was implemented with Softline, a provider of IT services. This integration was possible thanks to the functionality of the Altitude uCI™ solution and a customization based on the Altitude uCI™ programming language. This allowed for a close integration of the two systems, resulting in a single working environment to run the business effectively.

About Altitude
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877-474-4499 or emailed to info[.]altitude.com.

About BELTEL
BELTEL (beltelinc.com) has been operating on IT market since 1995 and is currently one of the leading systems integrator, providing solutions to help companies create high-quality information systems. It plays a variety of roles in project implementation, from supplying hardware to supervising project execution and it has accumulated a wealth of experience and know-how in various areas of telecommunications development. Headquartered in Saint-Petersburg, it has branches and regional offices in Moscow and Voronezh and partners in different cities of the world. Among the company's major clients are: GAZPROM, Mittal Steel, International Paper, Orange Business Services, Deloitte, Morgan Stanley, Raiffeisen, HSBC, OBI, IKEA.

For more information:
Pascal Brabant (outsource.be)
E: pascal.brabant[.]outsource.be - T: 32 (0)2 451 00 03

Svetlana Shurygina, BELTEL
T: +7 (812) 303 91 20 - E: s.shurygina[.]beltel.ru

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Altitude Software

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Altitude Software Powers New Contact Center at Leading Russian Real Estate Developer PIK Group

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Profile / Press Room |
Publisher Contact: Laurent Detournay - Altitude.com 
+32 2 745 58 80 laurent.detournay[.]altitude.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Altitude Software / Company Profile


Read Software Most Recent Related Newswires:

Saba Software Announces Agreement to Acquire Halogen Software
Yale New Haven Health System Selects Infor CloudSuite Healthcare
PROS Smart CPQ Ranked as a 'Strong Performer' in Configure-Price-Quote Report from Independent Research Firm
Subex to Showcase its Capabilities for Digital Revolution At The Mobile World Congress 2017
Infor Simplifies EDI Integration for Infor M3
Gartner Again Positions Yellowfin in Magic Quadrant for Business Intelligence and Analytics Platforms
Chicago Public Library Selects Polaris, Joining the Growing List of Influential Urban Libraries to Become an Innovative Partner
Oracle and Tech Mahindra Deliver Industry’s First VoLTE as a Service Offering
OpenText Named a Leader in Gartner’s 2017 Magic Quadrant for Customer Communications Management Software
Northern Trust and IBM Pioneer Use of Blockchain Technology to Help Transform Private Equity Administration
Aptean Extends Cloud Supply Chain Technology Capabilities with Acquisition of IRMS|360 Enterprise Solutions
Pegasystems Brings Concierge-Level Service to Digital Experiences with Launch of Pega Self-Service Advisor
Mentor Graphics Adds ReqTracer to Fast-Growing Mentor Safe ISO 26262 Qualification Program
PTC and Deloitte Announce Plans to Accelerate Internet of Things Adoption and Innovation for Businesses
Noble® SmartAccept™ Receives Patent for Inbound Service Technology

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  NAKIVO, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)