Drishti-Soft a premier provider of communications solutions to contact centers and enterprises lands the prestigious 2012 IP Contact Center Technology Pioneer Award. The accolade recognizes companies which have brought to market an outstanding IP contact center product or service. Winners were selected based on the IP contact center solutions that offered stand-out features, functions or capabilities which set them apart from others in the space.
Ameyo Communications Suite from Drishti is the preferred solution for enterprises and contact centers across territories such as: APAC, SAARC, Middle East, Africa and continues to establish its presence across the globe. The technology platform is flexible and scalable, providing next-generation businesses with specific features that drive growth through value-added differentiation.
Sachin Bhatia, VP-Business Development, Drishti-Soft speaks about the award – “It is an honor to receive such a prestigious award from a reputable publication. Innovation is at the heart and soul of Drishti and being recognized for our dedication to providing outstanding functions and features is a great achievement. This accolade will drive us forward to continuously improve on our capability to deliver value-added business benefits and differentiated services to our customers.”
Drishti’s Ameyo Communication Suite provides businesses with Inbound and Outbound solutions such as ACD, CTI, CRM, IVR, Automated Dialer and Voicelogger. The solution further delivers advanced capabilities born out business-specific innovation in the form of PACE (ProActive Connect Enhancer), PPD (Parallel Predictive Dialer), Agent Assisted IVR and Personal Agent Routing. The solution is specifically catered for businesses keen to move into next-level growth and has been successful in delivering essential differentiation due to its business specific approach in the field of customer interaction management.
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility. TMCnet.com, which is read by millions of visitors each month, is the leading source of news and articles for the communications and technology industries.
About Customer Interaction Solutions Magazine
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.