Drishti-Soft Solution, the company behind Ameyo, the award winning IP based communication solution empowers its client approach by bringing in Patton’s SmartNode gateway. Patton Electronics is a leader in the production of network access and connectivity products. It is leading in the development of cost effective technology to simplify access to the global network.
Mr.Sachin Bhatia, VP- Business Development, Drishti-Soft says - “Today’s competitive business environment, where success is built on customer service and customer experience, customer interaction has become the crucial pivot for driving business. To enhance on this and provide added differentiation to businesses, we were looking for a reliable connectivity technology to present with our communication solution, Ameyo. Patton fits the bill of being in line with our business, they have vast expertise in gateway technologies with their flexible SmartNode product range. We look forward to a long association with Patton through our strategic alliance.”
Speaking about the partnership, Aveek Roy, VP-South Asia of Patton says - “There is an immense need for service providers to deliver value-added services in a way that manages communication needs, yet maintains proper margins and meets required customer service levels. In order to compete effectively, they must offer products and services to their customers in an integrated fashion. Being in the same domain of ICT, delivering connectivity technology, we value our alliance with Drishti, heading to our unified goal of customer service.”
Realising the diversifying needs of the customer, and importance of customer service, Drishti and Patton joins hand for best service delivery. Patton’s award-winning SmartNode equipment delivers state-of-the art VoIP technology that integrates seamlessly with existing analog POTS and digital ISDN infrastructures, making communication possible between different architecture and protocols and makes perfect combination with Drishti’s communication solution, Ameyo. The IP based solution featured with ACD, IVR, Dialer, CTI, CRM simplifies inbound, outbound and blended customer interaction process. It addresses the need of Customer Interaction Management on a single platform, and provides with competitive edge to businesses. The solution is currently the backbone technology catering many of the esteemed clients like in e-commerce, financial services, BPOs, and other enterprises
Patton is all about connections—from inception the company has connected generations in a family-owned-and-operated business. Since incorporating in 1984, Patton has built everything from micro-sized widgets for connecting "this-with-that," to carrier-grade Telecom gear that connects end-customers to service-provider networks. Now headquartered in Gaithersburg, MD, USA, Patton markets a catalog of over 1,000 products, with a focus on VoIP and Ethernet extension technologies. Today, Patton equipment is up-and-running in carrier, enterprise and industrial networks all over the world—interconnecting legacy TDM and serial systems with contemporary and next-generation IP-based voice, data, and multimedia networking technologies.
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.