PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Oracle Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Angie’s List Improves Customer Experience with Oracle RightNow CX Cloud Service - Combined email and chat platform reduces email and increases agent response time (NASDAQ: ORCL) - Oracle.com
Angie’s List Improves Customer Experience with Oracle RightNow CX Cloud Service

 

NewswireToday - /newswire/ - Redwood Shores, CA, United States, 2012/06/26 - Combined email and chat platform reduces email and increases agent response time (NASDAQ: ORCL) - Oracle.com. NYSE, NASDAQ: ORCL

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Angie’s List, a leading consumer review website, has adopted Oracle’s RightNow CX Cloud Service, the customer experience suite, to allow it to reach its core technology goals of combining email and chat into a single platform to help reduce agent inefficiencies and increase customer engagement and cost savings.

• More than one million paying households rely on Angie’s List and its collection of consumer reviews and ratings on local service providers in more than 550 service categories to make the best hiring decisions.

• Angie’s List was experiencing incredible growth. As a result, the stress on the company’s Exchange server was too great due to the massive number of employee and customer emails received daily.

• To provide the best customer experience possible, Angie’s List identified the need to transition from its use of Microsoft Outlook and a simple chat client to a robust customer experience platform.

• The company selected Oracle’s RightNow Web Experience, a component of Oracle RightNow CX Cloud Service, for its ability to provide easy to use web self-service capabilities and self serve content to its users directly from the Angie’s List website.

Providing Service that Members Can Trust
Oracle RightNow CX Cloud Service is equipped with a knowledge foundation that learns continuously from every customer and employee interaction, allowing it to infuse knowledge from the entire ecosystem and to deliver real-time, relevant information at every touch point.

The service is proving very effective in training new employees and as a resource to communicate features and changes to Angie’s List customers.

With fewer emails taxing the technology infrastructure, and more information provided online for customers, Angie’s List has empowered its members to discuss, rate and subscribe to any answers within its knowledge foundation—finding answers to questions at any time of the day or night.

More than 200 Angie’s List agents now leverage Oracle RightNow CX Cloud Service to deliver accurate information more quickly to members, by putting up-to-date answers and collective insights at agent fingertips, thereby helping to improve the customer experience.

Since the deployment in April 2012, Angie’s List is experiencing cost savings, improved customer access to information and fewer customer service inquiries. In addition, the company has seen a dramatic reduction in agent questions and a marked improvement in agent productivity.

Angie’s List worked with Helix Business Solutions to implement the solution.

Supporting Quotes
“Angie’s List has experienced rapid growth, and our approach to customer service required an overhaul to keep pace, cut costs and deliver the experience our customers deserve,” said Jon Buck, operations manager, Angie’s List. “Oracle RightNow CX Cloud Service offers the robust features that we required. Both our customers and our agents now have access to new resources for information and communication that can provide faster response rates and reduced emails because customers now have answers at their fingertips. We could not be more pleased with our deployment.”

“Angie’s List is a great example of how Oracle RightNow CX Cloud Service can dramatically change the landscape of an organization’s customer experience,” said Anthony Lye, senior vice president, CRM, Oracle. “Oracle RightNow CX Cloud Service provides the choice and power for companies to set best-in-class customer service standards that can improve customer engagement while driving down costs.”

About Oracle
Oracle (oracle.com) engineers hardware and software to work together in the cloud and in your data center.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info
Aaron Wessels, Blanc & Otus
P: +1 415-378-8090 - E: awessels[.]blancandotus.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Oracle Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Angie’s List Improves Customer Experience with Oracle RightNow CX Cloud Service

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Oracle Corporation |
Publisher Contact: Christine Randle - Oracle.com 
571-455-0415 christine.randle[.]oracle.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Oracle Corporation securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Oracle Corporation / Company Profile


Read Software Most Recent Related Newswires:

The VELUX Group to Drive Smart Product Innovation with Implementation of PTC Windchill Across the Enterprise
KPIT Takes A Strategic Stake in A Germany Headquartered Automotive Engineering Services Company
Kentico Releases its Most Enterprise-Ready Solution Yet
OneLogin Delivers First-Ever Multi-Environment AWS User Resource Provisioning
Toyota Motor Corporation Approves Mentor Graphics Volcano™ VSTAR AUTOSAR Stack for Deployment in Toyota Vehicles
IBM and Pfizer to Accelerate Immuno-oncology Research with Watson for Drug Discovery
Pegasystems Named Silver Winner for Best New Product of the Year in Best in Biz Awards 2016
Mahindra and IBM to Develop Blockchain Solution for Supply Chain Finance
Wiley Launches New Spectra Lab Applications to Help Scientists Manage Analytical Data
Earthlite Drastically Simplifies and Expedites Accounts Receivable Analysis with Datawatch Monarch
PTC Achieves AWS IoT Competency Status
Umbra, VM Backup Appliance Based on NAKIVO Backup & Replication, Generates Business for Integrative
SpringCM Chooses Xactly to Increase Data Accuracy and Enhance Sales Compensation Strategy
American Airlines Selects IBM as its Cloud Provide
Solenis Chooses OpenText to Digitize and Manage its Global B2B Supply Chain

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)