PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Oracle Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Oracle Exhibits Oracle Customer Experience Strategy - Oracle outlines company’s vision during collaborative town hall discussion with leading enterprises (NASDAQ: ORCL) - Oracle.com
Oracle Exhibits Oracle Customer Experience Strategy

 

NewswireToday - /newswire/ - Redwood Shores, CA, United States, 2012/06/25 - Oracle outlines company’s vision during collaborative town hall discussion with leading enterprises (NASDAQ: ORCL) - Oracle.com. NYSE, NASDAQ: ORCL

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Ushering in a new era for improving customer relationships, at a unique customer experience event tonight, Oracle President Mark Hurd will introduce Oracle Customer Experience, Oracle’s revolutionary customer experience strategy.

The Experience Revolution special event will feature a collaborative town hall discussion with leading enterprises, industry thought leaders and Oracle executives about the customer experience imperative and suggested strategies to help business leaders meet the challenge.

The event experience will be cataloged on several social networks where those interested in joining the conversation can actively participate by sharing stories, strategies and solutions to improve the customer experience:

• Twitter – Oracle CX
• Facebook – Oracle Customer Experience
• YouTube – Oracle Customer Experience

Oracle will continue this discussion at the Oracle Customer Experience Summit in San Francisco during Oracle OpenWorld 2012, showcasing trends, innovations and best practices to succeed in the new era of the empowered customer.

The Customer Experience Revolution
Organizations today operate in an environment where traditional methods of differentiation are less effective and customer experience has become the primary differentiator and driver of business value. In fact, according to the December 2011 Customer Experience Impact (CEI) Report, a full 89 percent of consumers will switch brands for a better customer experience.

Only Oracle offers a complete end-to-end solution to help organizations deliver great experiences across the customer lifecycle and at every interaction point to differentiate their brands and drive measurable results, allowing companies to create consistent, connected and personalized brand experiences across all channels and all devices.

With Oracle Customer Experience, organizations can centralize and create a single, real-time view of customer information, coupled with predictive and semantic analysis of all interactions that can be leveraged across departments to enhance the customer experience.

Cross-Channel Customer Engagement
The 2011 Customer Experience Impact (CEI) Report also revealed that 73 percent of consumers are brand loyal because of a great customer experience. Oracle’s comprehensive Customer Experience Suite can help organizations deliver exceptional customer service with critical functionality that is unmatched in the industry today. Combining web commerce capabilities, a knowledge base with guided search and navigation, real-time recommendations, and integrated marketing and loyalty applications that provide the following benefits:

• Improved Customer Acquisition: With device-optimized websites, dynamic content and cross-channel engagement, companies can deliver superior customer experiences across all customer touch points including the web, contact center, mobile devices, social media and physical stores.
• Increased Sales: Oracle Customer Experience provides companies with an automated, predictive recommendation engine to quickly suggest the most relevant products to each shopper across multiple channels, helping to improve conversion rates.
• Enhanced Customer Retention: The ability to integrate customer retention and advocacy programs together with marketing, loyalty and proactive social engagement helps to increase customer retention and brand loyalty.

Cross-Channel Fulfillment and Service
Again, according to the 2011 Customer Experience Impact (CEI) Report, 86 percent of customers will pay more for a great customer experience. To help companies leverage this knowledge, the Oracle Customer Experience suite delivers exceptional order fulfillment and customer service capabilities through the web, call center and social networks, providing:

• Accurate Order Fulfillment: To improve order accuracy and fulfillment, Oracle Customer Experience applications enable organizations to create, validate and manage customer orders. This capability helps ensure that orders are complete and accurate before they are delivered to the customer.
Improved Customer Satisfaction: Today’s modern consumers demand fast, accurate, consistent information across all communication channels. To improve satisfaction and deliver superior customer experiences, Oracle Customer Experience helps companies to capture, track, assign and manage customer requests, from initial contact through resolution across all channels, including social media.
• Reduced Customer Support Costs: Enterprise knowledge management capabilities, coupled with web self service tools, help customers find answers to questions quickly and easily. This capability, available in the Oracle Customer Experience suite, helps companies to reduce customer support costs and streamline information delivery.

Actionable Customer Experience Insight
Oracle’s Customer Experience suite enables organizations to centralize and create a streamlined and intelligent view of customers in real-time, leading to:
Increased Conversion Rates: Oracle Customer Experience solutions offer behaviorally-driven customer support capabilities that deliver targeted and personalized customer experiences, which help to increase conversion rates and cultivate repeat purchases.

Real-time Business Intelligence: In this age of the empowered consumer, companies must respond quickly to customer trends. This is possible with the real-time business intelligence capabilities available in the Oracle Customer Experience suite.

Supporting Quote
"Delivering excellent customer experiences is what sets the winning brands apart from the losers in today’s era of the empowered consumer," said Anthony Lye, SVP of Oracle CRM. "Consumers want organizations to make it easy and rewarding to do business with them, and organizations that can best deliver this will ultimately reap ongoing rewards. Oracle has deeply invested in a strategy and suite of products with Oracle Customer Experience, which will deliver and define Customer Experience in a fresh, incredible and indelible way."

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info
Susie Penner, Oracle
P: +1.650.506.1973 - E: susanne.penner[.]oracle.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Oracle Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Oracle Exhibits Oracle Customer Experience Strategy

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Oracle Corporation |
Publisher Contact: Christine Randle - Oracle.com 
571-455-0415 christine.randle[.]oracle.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Oracle Corporation securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Oracle Corporation / Company Profile


Read Software Most Recent Related Newswires:

IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics
Rush Health Selects InterSystems HealthShare to Integrate Health Records, Support Value-Based Care
IBM Launches New Bluemix Services with GitHub and Slack Integration to Speed App Development in the Cloud
Yellowfin Launches Analytics Industry’s First Virtualized Integrated Data Preparation Module
TIBCO Releases TIBCO Mashery Local API Management Solution for Hybrid Gateway Deployments
Comways and Altitude Highlight Flexible Solutions at Belgium Contact Center Congress
Gruppo Campari Chooses OpenText Business Network for B2B Growth
Infor Delivers Enhanced Mobile Equipment Solution
Mentor Graphics and SiliconIndia Announce 2016 Leadership Awards for the Embedded/VLSI Industry
Korean Retailer Homeplus Optimizes Store Planning with JDA Category Management
IBM and Pfizer to Accelerate Immuno-oncology Research with Watson for Drug Discovery
The VELUX Group to Drive Smart Product Innovation with Implementation of PTC Windchill Across the Enterprise
KPIT Takes A Strategic Stake in A Germany Headquartered Automotive Engineering Services Company
Pegasystems Named Silver Winner for Best New Product of the Year in Best in Biz Awards 2016

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Triggr & Bloom

Visit  JobsWare.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)