PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Consumer Research Giants Ormax Achieve Automation with the Ameyo and Boost Output by 150 Percent - Ameyo outbound solution powers outbound research and analytics for Ormax Media - Drishti-Soft.com
Consumer Research Giants Ormax Achieve Automation with the Ameyo and Boost Output by 150 Percent

 

NewswireToday - /newswire/ - Gurgaon, Haryana, India, 2012/06/18 - Ameyo outbound solution powers outbound research and analytics for Ormax Media - Drishti-Soft.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Drishti's award-winning call center software, Ameyo, powers high-demanding international outbound research and analytics operations for a consumer knowledge firm in Delhi India. The firm Ormax started in 1985, as a specialist Qualitative Research company, the first of its kind in India. Today Ormax has evolved into a full Consumer Knowledge firm that operates worldwide. They provide a wide gamut of services ranging from data sampling to strategy formulation and planning.

The technical team at Ormax was looking for a robust platform upon which they could build their infrastructure for an outbound research and analytics campaign. This requirement was primarily an automation service that had to be put in place. With strict evaluation criteria and competition from other leading vendors, Ameyo emerged as a solution of choice for the international research firm.

Talking about the solution, Khushroo Dumasia, Senior Manager - Research Operations, Ormax Media says - “We needed a technology that could increase our reach in terms of telemarketing and research sampling calls. We wanted to supersede the figures that we had previously attained. The Ameyo solution had customized CRM and reporting features which while automating the entire process, also made our campaign management easier. Consequently our customer connects increased from about 60 to more than 150 calls per agent.”

With Ameyo as their backbone technology, Ormax has implemented Voice logging and GUI capable quality monitoring for their business processes. The SOA and MDA based solution benefited the growing research company with IVR, ACD, CTI, real-time performance monitoring and reporting which enhanced their customer interactions.

About Ormax Media
Ormax started in 1985, as a specialist Qualitative Research company, the first of its kind in India. Today Ormax has evolved into a full Consumer Knowledge firm that operates worldwide. Amalgamating decades of experience, knowledge and understanding with the latest concepts in research, the firm looks to a holistic approach to understanding consumers and their relationship. Ormax Media is an arm of the Ormax group which deals in diversified businesses like Ormax Money and Ormax Retail etc.

About Drishti
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Consumer Research Giants Ormax Achieve Automation with the Ameyo and Boost Output by 150 Percent

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Press Office - Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering
Upstream Works Software Announces Partnership with Sensa
Upstream Works Software Announces New Partnership with PC-1
Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution
Upstream Works Named One of the Most Promising Cisco Solution Providers 2016

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Deb Sheppard - Medium Psychic Author Speaker

Visit  NAKIVO, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)