• Provides additional backbone support for Microsoft Lync voice infrastructures;
• Troubleshoots product issues and manages problems using Aspect's time-tested tracking and case management system;
• Extends support assistance to associated technologies through current contracts – such as Microsoft Exchange, Microsoft Active Directory, carrier support, telephony and Lync-related network equipment.
Aspect today announced that the company has launched the Aspect Premier Support for Microsoft Lync program to provide Microsoft certified support for Microsoft Lync customers. The program offers voice support for Lync customers similar to other PBX customer offerings, as well as provides assistance with third party technologies associated with Lync like Microsoft Exchange, Microsoft Active Directory, carrier support, telephony and Lync-related network equipment.
Aspect Premier Support for Microsoft Lync maximizes the value of Lync investments by helping organizations maintain and deliver peak performance of their enterprise Lync solution. Aspect is committed to the efficient delivery of consistent voice quality at every interaction point. Aspect will serve as the single point of contact for assistance with Lync issues for instant messenger, desktop sharing, conferencing and Lync video in the contact center and throughout the enterprise.
"Continuing to promote and support Microsoft and Lync is a natural progression for us," said Manish Chandak, vice president of Professional Services, Aspect. "Aspect Premier Support for Microsoft Lync further demonstrates that Aspect is a trusted and leading partner for Microsoft as we are the first to provide both contact center and Lync enterprise voice support in the marketplace."
According to the January 2012 Forrester Research, Inc. Unified Communications (UC) Purchase Plans 2012 report,"62% of Forrester's survey respondents reported that their business users are actively using UC. Even in today's challenging economic environment — 44% said that implementing or expanding UC in the next 12 months is a critical or high priority."
At the same time, many IT organizations struggle with supporting the full breadth of UC (voice, video, instant messaging, and conferencing). Organizations that understand and coordinate the servicing of all the components for high quality real time voice and video communications can bring unique value to the UC market.
Aspect Premier Support for Microsoft Lync customers get product troubleshooting and resolution management as well as Aspect's time-tested tracking and case management system. Aspect will deliver Microsoft Lync support when needed, as well as having direct access to Microsoft for engineering and product related issues. With the ultimate goal to help provide the backbone support for Lync voice infrastructure, the Aspect Premier Support for Microsoft Lync team is comprised of extensively trained and tested experts certified by Microsoft.
"It's great to see Aspect offer support for our Lync customers," said Ashima Singhal, group partner and channel manager for Lync at Microsoft. "We value the expertise Aspect brings to creating solutions that work with Lync."
Aspect (aspect.com) builds customer relationships through a combination of customer contact software and Microsoft platform solutions along with workforce optimization for the enterprise.
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Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.