Mobile marketing is a smart investment, delivering higher return-on-investment (ROI) than traditional marketing programs, according to recent research findings. SoundBite Communications, Inc. (NASDAQ: SDBT), a leading provider of Mobile Marketing and Hosted Contact Center solutions, commissioned Luth Research, a research partner of the Mobile Marketing Association, to explore trends, issues and the future direction of mobile marketing. Luth surveyed key marketing executives at companies ranging from $100 million to $1 billion+ in annual revenue across retail, consumer package goods, travel and hospitality, media and financial services industries.
When asked about mobile marketing ROI compared to traditional initiatives, 52 percent of mobile marketers stated mobile returns were higher while only 15 percent stated their returns as lower. For those reporting results, the average ROI was 32 percent. As a result, nearly three-quarters of marketers are increasing mobile marketing budgets and/or shifting budget to mobile from other marketing programs by an average of more than 20 percent.
The marketing thought leaders surveyed identified three major benefits of mobile marketing solutions:
• Quantifiable: mobile marketing provides measurable increases in revenue and purchase frequency;
• Personalized: enables more targeted, relevant programs – driving higher response rates;
• Immediacy/Real-Time: the ubiquity of mobile leads to more timely offers and better results.
According to the research, adoption of mobile marketing by major brands will be approaching 100 percent by 2013. This adoption is a result of initial mobile communication programs and trials and will be paving the way for deeper usage and more robust, complex programs. With the majority of mobile consumers now owning Smartphones – mobile has become the ultimate convergent device with SMS, voice, email and web all easily accessible and frequently used.
Despite this success, marketers continue to express concerns about technology constraints, access to mobile marketing expertise and consumer consent issues, including:
• Building internal expertise on using mobile as a marketing channel;
• Building and managing large opt-in databases and properly communicating with consumers;
• Identifying technology solutions;
• Combating mobile perception and consumer receptivity challenges.
“Consumers’ rapid smartphone adoption is an absolute game-changer,” said Mark Friedman, executive vice president of SoundBite’s Mobile Services Business Unit. “This survey proves that those that invest in growing and managing mobile marketing databases in an intelligent and compliant manner have a tremendous opportunity to reap the rewards with high ROI marketing programs.”
“With mobile marketing budgets and consumer adoption increasing, it’s time for companies to align the mobile channel to every phase of the customer lifecycle,” stated Roseanne Luth, president, Luth Research. “The touch points provided by mobile marketing are critical in customer acquisition, retention, engagement and care. Building a companywide mobile strategy is vital, and aligning with the right partners to execute that strategy is the key to long-term success.”
For a copy of this whitepaper, please visit our website and download: Seizing the Mobile Marketing Opportunity.
About SoundBite Communications
SoundBite Communications (SoundBite.com), a leading provider of cloud-based customer communications, enables organizations to build lifelong, profitable customer relationships across the full consumer lifecycle. It serves two global markets, the Hosted Contact Center and Mobile Marketing. Its solutions leverage the power of two robust platforms: SoundBite Engage, an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications; and SoundBite Insight, a preference management platform enabling intelligent, personalized communications. SoundBite powers nearly two billion customer interactions annually.
SoundBite is a registered service mark of SoundBite Communications, Inc.