NewswireToday - /newswire/ -
Pleasanton, CA, United States, 2012/06/12 - Award based on growth initiatives, customer satisfaction and overall success - Echopass.com.
Echopass Corporation today announced that it has been named as North American Hosted Partner of the Year for 2011 by Genesys Telecommunications Laboratories, Inc. Presented to members of the Genesys Partner Program during this year’s annual Genesys G-Force user conference in Seattle, Washington, the Partner of the Year awards are based on growth initiatives, customer satisfaction and overall success with Genesys software.
Echopass aligned its business strategies with Genesys to deliver comprehensive and dynamic contact center solutions for both new clients and existing Genesys clients looking to migrate to a hosted, cloud-based contact center platform. The Echopass cloud-based contact center solution integrated with Genesys technology enables large enterprises with significant existing investments in technology to extend the life of their infrastructure and improve customer service. Echopass manages the contact center platform from end to end, allowing clients to focus on their core business initiatives rather than managing their complex contact center technology.
Echopass Continues to Grow Rapidly as Adoption of Cloud-based Solutions Accelerates
As the recognized market leader of cloud-based and hosted solutions in North America, Echopass continued to dramatically increase its revenue again in 2011, and is ahead of that pace for 2012, far exceeding the growth rates of the overall SaaS and hosted contact center marketplace. Echopass has now deployed advanced technology for enterprise clients ranging in size from 100 to several thousands of contact center agent seats including traditional inbound environments as well as more complex, multiple channel situations with demanding and extensive back office integrations.
"Having recently been recognized as the leader in hosted, cloud-based contact centers by Frost & Sullivan, this award and honor from our key partner Genesys is especially gratifying," said Vincent Deschamps, chairman and CEO of Echopass. "Our cloud-based model, coupled with the un-matched expertise of our experienced employees enables Echopass to deliver very sophisticated solutions for our clients that improve their customer service while significantly reducing costs and enhancing their ROI."
“We congratulate Echopass for being awarded North American Hosted Partner of the Year,” said David York, Vice President of Sales at Genesys. “This status reflects Echopass’ leadership in delivering innovative cloud services based upon the Genesys customer service platform for the past 10 years. As enterprises focus on the ‘customer experience’ as a core differentiator, we look forward to Echopass continuing their successful track record at delivering tangible business results such as improved service levels, reduced cost and increased revenue for their customers.”
About Echopass Corporation
Echopass (echopass.com) is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please call 1-888-622-5345.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.