PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Lost + Found

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Article Claims 'Over Servicing' Customers Bad for Business - Information Technology industry expert Hank Marquis claims the focus on delivering more than a customer asks for jeopardizes profitability.
Article Claims 'Over Servicing' Customers Bad for Business

 

NewswireToday - /newswire/ - Franconia, NH, United States, 2006/12/03 - Information Technology industry expert Hank Marquis claims the focus on delivering more than a customer asks for jeopardizes profitability..

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Many information technology support workers focus on exceeding customer expectations at the request of their management. A recent article in the Do IT Yourself™ newsletter claims that this focus is actually counter productive.

According to Hank Marquis, “going above and beyond the call of duty to support customers is a budget buster and in large part responsible for the business/IT misalignment that leads to staff turnover and outsourcing”.

According to Marquis, Chief Technology Officer at itSM Solutions LLC an IT coaching and training firm, there are three main reasons why “Giving 110% is just plain wrong. First, over servicing customers undermines other product offerings and reduce sales of profitable products, second it jeopardizes budgets, and third it is unfair to IT support staff and customers.”

Marquis goes on in the article to explain how to quantify customer expectations, and then meet them, which he claims is the correct approach. According to Marquis, establishing basic Service Level Management based on the IT Infrastructure Library, and producing a Service Catalog sets the stage for the beginning of real customer satisfaction. He then describes the requirement for a service culture that treats all customers equitably, based on the services that they purchased or to which they subscribed.

About the Author
Hank Marquis is a certified IT Service Management professional with over 20 years of practical hands-on experience managing, organizing, and optimizing IT infrastructures and organizations.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Lost + Found

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Article Claims 'Over Servicing' Customers Bad for Business

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Tammy Lyons 
617 264 0946 hank.marquis[.]itsmsolutions.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Lost + Found securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Lost + Found / Company Profile


Read IT Services/Network Management Most Recent Related Newswires:

Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers
ISYX Technologies Unveils Next Generation Managed Services
Infosys McCamish Positioned as a ‘Leader’ in Gartner’s Magic Quadrant for Life Insurance Policy Administration Systems
Infosys Chooses Raleigh, North Carolina for its Technology and Innovation Hub
NEC Provides Obbligato for SaaS in China
YASH Brings SAP S/4HANA® Cloud to Clients
FibreCo Selects ADVA Optical Networking for Flexible High-Capacity Connectivity Services
GE GENIUSLINK™ Partners with Upwork to Triple its Talent Network
Oscilloquartz Enhances OSA 5420 Series to Deliver Industry’s Most Agile Network Synchronization Toolkit
Infosys Expands European Footprint by Establishing New Office in The Netherlands
EdgeVerve Systems Positioned as a Leader in the Gartner Magic Quadrant for Global Retail Core Banking
ATP and Infosys Launch New PlayerZone Bringing An Enhanced Digital Experience for Players
Evolve IP Named for 5th Time to 2017 Inc. 5000 List of Fastest-Growing Private Companies
Frost & Sullivan Applauds NIKSUN’s Highly Efficient Network Security Platform that Offers Complete, Actionable Visibility into a Network
BCM One Offers Evolve IP’s Full Suite of Award-Winning, Integrated Cloud Computing and Communications Solutions

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)