Bomgar, a leading provider of secure remote support solutions, today announced it's been formally recognized as a certified partner in the Dell Technology Partner Program. Dell and Bomgar are working together to offer a seamless integration between Bomgar's remote support solution and the Dell KACE K1000 Systems Management Appliance. Expanded in November 2011, the integration allows support technicians to launch secure, Bomgar remote support sessions directly from the Dell KACE service desk and inventory interfaces.
Bomgar enables technology support organizations to remotely access and fix nearly any system or device, including laptops, desktops, servers, smartphones and tablets, no matter where they are located. By integrating Bomgar with their K1000 Systems Management Appliance, Dell KACE users can more quickly diagnose and resolve end-user issues, centralize support processes, and strengthen security and compliance. In addition to improved support capabilities for service desk technicians, the integration gives end-users the ability to request immediate support directly from a service desk ticket confirmation email.
"The integration between Dell KACE and Bomgar is a great example of two great products working better together. Dell KACE customers can now take advantage of Bomgar's industry leading remote control and support infrastructure directly from within their Dell KACE Systems Management Appliance," said Rob Meinhardt, general manager of Dell KACE. "We're excited about our strategic partnership with Bomgar and the opportunities the integration presents for our customers."
Combining the market-leading support solutions from Dell KACE and Bomgar enables IT organizations to improve productivity while also reducing costs. The integration capabilities include:
• Ability for end-users to start a chat or a Bomgar remote support session by clicking a link in the Dell KACE service desk ticket email.
• Automatic routing of incoming Bomgar support requests to the next available technician.
• Accessing associated Dell KACE service desk tickets directly from the Bomgar Representative Console.
• Sending remote support invitations to end-users directly from the service desk ticket.
• Automatically updating tickets with details from the Bomgar remote support session.
"Bomgar is pleased to partner with Dell KACE and provide a comprehensive integration between our solutions," said Joe Durante, director of Dell Channel at Bomgar. "We view Dell as a strategic partner and believe that, together, we can help IT support organizations better support their end-users and systems located all over the world."
For more information, please visit bomgar.com or dell.com/kace.