Verint Welcomes Sponsoring Partners, Including Avaya, IBM and SAP/Matrix
Verint® Systems today announced the conference agenda for Driving Innovation™, its global user conference taking place June 18-21 at the Sheraton New Orleans Hotel in New Orleans, Louisiana. One of the highlights of this event from year-to-year is Verint’s customer recognition program, which includes the “Innovator of the Year Award,” “Voice of the Customer Award” and the “Branch Excellence Award.” Nominations are being accepted through May 31, 2012.
Driving Innovation is uniquely hosted by and for customers of Verint solutions, with end users playing a central role in sharing their successes and tips from the past year. It offers attendees a dynamic environment that includes breakout sessions, influential speakers, hands-on learning, social media and other interactive activities. The conference program provides an in-depth look at the Enterprise Workforce Optimization (WFO), Voice of the Customer (VoC), Retail Financial Services and Back-Office markets and corresponding technology solutions. At its core, Driving Innovation highlights winning strategies to help global organizations use of the voice of the customer to drive operational excellence—all while maximizing technology investments to achieve key business and customer goals inside the contact center and throughout the broader enterprise.
Informative Keynotes, Tracks and Customer-Led Sessions
This year’s conference will consist of nine interactive tracks exploring industry trends, business application and execution, as well as solution-specific sessions. Customer presenters will share their expertise and real-world business cases using Verint solutions—including its latest offerings from Vovici™ and GMT™—to help attendees gain new perspectives, solve problems, and learn best practice tips and techniques.
Reinforcing the concept of innovation and expanding the horizons of conventional solutions, Driving Innovation 2012 will be keynoted by Jeff Tobe, who has been dubbed “The Guru of Creativity”—earning this reputation through his perspectives and book,“Coloring Outside the Lines™.” During his session focused on Creating and Implementing the IDEAL Customer Experience, Tobe will challenge audience members to step outside their comfort zone to innovate within their organizations; understand how they fit in to the customer “experience”; and consider internal and external customer experience influencers from the minute they make contact to the moment they are done.
A full series of sessions presented by Verint customers will explore topics such as:
• “The Evolution of Workforce Optimization” will share how a leading not-for-profit vision benefits and services company has successfully applied contact center workforce management and workforce optimization technology and best practices to other departments, including claims auditing, IT and technical support—and has realized impressive benefits.
• Hear from a global management consulting firm about “Achieving World-Class Productivity in the Contact Center and Back Office” and such key levers as people, processes and technology help top-performing companies drive world-class productivity across the contact center and back-office operations.
• While most people are familiar with the direct benefits of workforce management software, what about the indirect benefits? “The Hidden Benefits of Workforce Management Software” will provide insights into how a world-leading domain registrar is using Verint software to align and bring together different departments, secure a higher budget for the contact center, and more.
• In “Revolutionizing the Call Center with Speech and Chat Technologies,” find out how a leading healthcare provider in the southeastern U.S. uses speech analytics to identify the causes of repeat calls and longer call durations. Attendees will learn how implementing a multi-channel resource desk for its advisors has significantly increased quality scores while reducing costs.
• Join a leading electric utility through its journey to improve the customer experience in “Improving the Customer Experience: A Cultural and Philosophical Journey.” Learn how the company is driving cultural change via a fresh approach to interacting with customers and using speech analytics to monitor the success of its customer experience effort—internally and externally—at every step of the way.
Pre-Conference Workshops, Ask the Experts, Technology Showcase and More
Other activities taking part during Driving Innovation include pre-conference workshops to provide hands-on experience and training. These sessions are organized into tracks that focus on industry best practices and/or features in the Impact 360® and Vovici solutions. Advanced registration is required.
Back by popular demand, the event will feature its one-on-one “Ask the Experts” breakouts. These complimentary technical sessions provide a venue that enables customers to meet individually with Verint product experts to address questions specific to their organizations’ use of Verint solutions.
Attendees also are invited to engage during Driving Innovation’s Technology Showcase. This interactive evening social event provides the perfect venue to “test drive” new and advanced solutions, meet face-to-face with technical experts, and exchange ideas with other organizations, as well as Verint partners. Among this year’s sponsoring organizations are such companies as Avaya, IBM and SAP/Matrix.
Further, attendees can have an active voice throughout the event via Verint Community LIVE, an online customer community that provides an environment for collaborating and interacting with peers across a variety of topics. Customers can join the program to stay in touch with peers long after the event is over, as well as create individual blogs and join group discussions. Attendees also are encouraged to share their thoughts and takeaways during the conference by contributing to Verint’s Twitter feed using #Verint12.
About Driving Innovation
Driving Innovation is dedicated to exploring the evolution of today’s customer service operations and the drive toward customer-inspired excellence; the critical roles an organization’s contact center, branch and back-office operations departments play in shaping the customer experience; the challenges and opportunities the industry holds; and key trends and practices for achieving business goals and competitive advantage. To register and learn more, visit verint.com/userconference.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2011 and our Annual Report on Form 10-K for the fiscal year ended January 31, 2012, when filed, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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