Verint® Systems, Inc. today announced that a market-leading provider of comprehensive pharmaceutical services to long-term care facilities is implementing its Impact 360® for Back-Office Operations™ solution—which includes robust workforce management, adherence, desktop and process analytics, data propagation and process guidance, and performance management functionality. The software is designed to help organizations gain greater visibility into the effectiveness of their back-office operations environments. This intelligence can be applied to improve processes, systems and workforce performance to better achieve industry requirements, execute against business objectives and support the delivery of high-caliber customer experiences.
To support its long-term care facility partners, the pharmacy operations division accepts prescription orders through the web, fax, and mail. As such, it lacked a reliable, single information source to gain insight into the effectiveness and productivity of employees moving orders through its highly-dispersed system. This led the pharmaceutical services provider to invest in Verint’s Impact 360 for Back-Office Operations solution. Leveraging the comprehensive workforce optimization software, it can improve the efficiency of the company’s pharmacy operations—and benefit from a powerful solution designed to improve quality, productivity and process consistency, and reduce resource and processing costs.
Impact 360 for Back-Office Operations—which the pharmaceutical services provider purchased in January 2012—helps automate and simplify many activities in the back office, while providing visibility into, and data about, operations processes, staffing and activities. By using the solution’s desktop and process analytics and performance management, the organization can baseline actual processes and monitor for process adherence and continuous improvements. It also can benefit from the ability to capture data from new back-office systems to create a comprehensive capacity model and perform service-level tracking across staff. Managers can use Impact 360’s advanced desktop analytics to analyze patterns in workflow and employee computer usage, track adherence to schedules, and identify and rectify activities that adversely impact employees’ ability to fill pharmacy orders according to established plan.
“We are very pleased to be working with this market-leading pharmacy services provider as it takes its operation to a new level through intelligence into its back-office processes that impact employees, the customer experience and bottom-line business results,” says Steve Weller, senior vice president, Americas for Verint Enterprise Intelligence Solutions™.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2011 and our Annual Report on Form 10-K for the fiscal year ended January 31, 2012, when filed, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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