Alorica secured the 2nd spot in the U.S. Domestic inbound category and the 4th spot in the Overall Global rankings and has won these awards for consecutive years. The Top 50 Teleservices Agencies ranking has become the benchmark for businesses seeking high-capacity teleservices agencies.
“Customer Interaction Solutions uses precise and specific criteria in choosing the top companies in our industry,” said Alorica’s Chairman and CEO Andy Lee,“so we are honored to be recognized by them again this year. Our continued growth comes from the laser-like focus we have on delivering tangible results for our current clients and from our ability to secure new clients.”
The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.
“The editors of Customer Interaction Solutions have ranked Alorica as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published in the April 2012 issue of Customer Interaction Solutions magazine.
Alorica (alorica.com) is a global leader in delivering BPO Customer contact management solutions. Alorica provides a variety of advanced customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies mainly in the communications, technology, media, financial services, government, healthcare, automotive, retail and consumer product verticals. Alorica's specialty is providing flexibility to its clients while delivering high quality service. Headquartered in Chino, California with nearly 20,000 employees enterprise-wide housed in over 35 global contact management centers, Alorica provides unprecedented client support and attention. Alorica supports several customer communication channels including voice, email, chat and social media from onshore, near shore and offshore facilities. Additionally, Alorica provides fulfillment services and reverse logistics services through its U.S. logistics centers.
About Customer Interaction Solutions
TMC (tmcnet.com), celebrating their 40th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences, and more. Visit TMC Events for a complete listing and further information.
Jan Pierret, Marketing Manager
T: 203-852-6800 x228 / F: 203-853-2845 - E: jpierret[.]tmcnet.com.