Socitm, the Society of IT Managers in the public sector, publish the annual Better Connected 2012 report into the quality and performance of 433 local authority websites.
Teignbridge District Council, who have their websites powered by GOSS iCM (intelligent Content Management), were mentioned by the reviewers for their overall top task approach, and were highlighted as providing a ‘Nearly four star’ website. “An attractive site with very good content. Homepage has a wide range of links but is still easy to browse. Tasks are offered prominently with clear titles. 'My neighbourhood' is easy to use and offers an interesting and useful range of information. This site was a pleasure to use.”
The review continued to praise the top task approach: “Excellent range of tasks, very user friendly. Moving through the site each page gives prominence to relevant tasks.”
The reviewers also highlighted specific areas of the website:
• “Excellent set of pages detailing how you can get involved and listing all consultations. Encourages participation. Clear calendar showing planned consultations.”
• “Comprehensive information within the council site about swimming facilities throughout the area. Very easy to find.”
• “Done well. Comprehensive information about Council Tax and how to pay it and easy access to the task.”
• “Well structured and accessible process.” [For applying for a job]”
Simon Barnes, Director, Teignbridge District Council added: “I am tremendously proud of the web team for achieving 3 stars in Better Connected 2012 in recognition of the Council’s task focused website. The team have worked extremely hard to create a website that engages customers and delivers the range of services they demand. We’re never ones to rest on our laurels, and our focus is now firmly on making the website even better for our customers and achieving the top four star rating soon.”
Rob McCarthy, CEO, GOSS Interactive adds,“It is great to see Teignbridge District Council’s website recognised for the hard work that the team have put in to make it successful and customer focused. As experts in facilitating digital strategy for organisations, GOSS is able to provide a full service for councils who want to develop their online channel strategy and provide more services whilst reducing costs. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2013.”
GOSS Interactive have been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it is in use by major corporations and public sector organisations where it is the market leader in use by over 50 of the 433 UK local authorities.
In the report, over 65% of GOSS clients have been rated amongst the highest in the country with a further 28% maintaining their previous good scores.
Teignbridge District Council website teignbridge.gov.uk/.