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Voice of the Customer and Enterprise Workforce Optimization Serve as Key Themes - Verint thought leaders to highlight best practices for driving actionable intelligence across contact center, branch and back-office operations (NASDAQ: VRNT) - Verint.com
Voice of the Customer and Enterprise Workforce Optimization Serve as Key Themes

 

NewswireToday - /newswire/ - Melville, NY, United States, 2012/05/10 - Verint thought leaders to highlight best practices for driving actionable intelligence across contact center, branch and back-office operations (NASDAQ: VRNT) - Verint.com. NASDAQ: VRNT

   
 
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Verint® Systems, Inc. today announced that company subject matter experts will participate in several upcoming global conferences this month. With a focus on building Voice of the Customer (VoC) initiatives, the following sessions will profile best practices in customer experience management and ways to put customer feedback and intelligence into action using tools such as speech analytics, text analytics and enterprise feedback management (including IVR surveys). An additional presentation on enterprise workforce optimization will explore ways to manage work effectively across the business to create happier, more loyal customers and profitable business outcomes.

Customer Response Summit - May 9-11; Austin, Texas

Nancy Porte—vice president, customer experience for Vovici™, a Verint company—will lead the interactive session titled “Embracing the New Voice of the Customer: Many Channels, One Voice” on May 10 at 9:30 am. CT. This discussion will explore the best ways for analyzing and taking action on data pulled from multichannel information sources to determine customers’ attitudes and opinions toward products and services, opportunities for process improvement and building loyalty. Attendees also will hear survey results that focus on the growth and demand for capturing the voice of the customer across the enterprise, along with tips for managing customer insights in a way that helps improve customer experiences and business performance.

Contact Day 2012 - May 10; Santiago, Chile

Presenting on May 10 at 11 am. ET in the session titled “Voice of the Customer Analytics,” Verint’s Bill Durr—principal global solutions consultant—will explore best practices in how to maximize the voice of the customer. For those looking to implement a Voice of the Customer (VoC) program, Durr will dive deeper into the impact of VoC Analytics software, reporting capabilities and return on investment of solutions such as speech analytics, text analytics and enterprise feedback management. He also will outline how it helps leverage customer insights to better understand preferences and expectations, and ways to put this data to use across such departments as sales, marketing, product development and more.

Mundo Contact Congress - May 15-16; Mexico City, Mexico

Every day, customers use multiple communications channels to share positive and negative feedback about their experiences with your business. On May 15 at 2:30 pm. CT, Samuel Dominguez, a solutions engineer for Verint, will address “How to Achieve a World-Class Experience for Your Customers.” With a focus on capturing and centralizing valuable customer feedback across multiple channels, organizations can share timely data and trends company-wide for strategic decision making. This session will explore the ways in which Voice of the Customer Analytics solutions can help companies gain a holistic view of the customer experience by using multichannel feedback to support business objectives and drive future strategy.

IAUG Global Education Conference - May 20-24; Boston, Massachusetts

Leading a discussion on “Enterprise Workforce Management” on May 20 at 2:15 pm. ET is Verint’s Bill Durr. Organizations across industries and of all sizes are confronting many socio-economic challenges ranging from hyper-competition and increasing employee virtualization, to changing customer demographics and an unprecedented proliferation in communication channels. This session will introduce the first enterprise-class solution designed to help analyze and manage the work, people and processes across the enterprise to realize strategic initiatives. Attendees will learn how leading organizations across vertical markets are optimizing the planning and management of work throughout the enterprise, including the deployment of resources associated with delivering consistently superior service across multiple touch-points—from branch and retail stores, to back-office, to contact center operations.

About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2011 and our Annual Report on Form 10-K for the fiscal year ended January 31, 2012, when filed, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

 
 
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Written by / Agency / Source: Verint Systems, Inc.

 
 

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Voice of the Customer and Enterprise Workforce Optimization Serve as Key Themes

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Verint Systems, Inc. |
Publisher Contact: Anne Patton - Verint.com 
770-754-8656 Anne.Patton[.]verint.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Verint Systems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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