Drishti’s Ameyo solution serves as the backbone for customer interaction process of DiscountedFlats.com. The latter is a renowned real-estate booking provider in delivering the best property values to its clients pan India and was looking for a robust solution that could handle large volumes of calls in reaching out to customers.
Speaking about the solution, Mr. Aman Gupta, Director, DiscountedFlats.com says “As our business is growing across the nation, we were looking for a tried and tested technology to assist us in our reach-out campaigns and improve customer experience. We chose the all-in-one Ameyo solution from Drishti for the rich features and proven track record. The solution helped us automate our business processes thereby increasing our productivity as well as quality of our customer interactions. Within 3 months our sales doubled and we increased our strength from 20 to 40 agents, far exceeding our initial expectation.”
The real-estate sector is growing hand in hand with the exponential growth of the Indian economy, with more mobile and financially astute individuals looking to procure an asset for their own use or investment purposes. Digish Shah, Business Manager - West India says “Businesses are different now than they were years before. Consumers are sensitive towards quality of service deliveries, with easy access to information, customer voice is more relevant and affects perceived value. Businesses are always smart and adapt to customer demands, with a central focus on providing localized and personalized services.”
In order to address the need of localized service to its customers, Drishti offered the Ameyo solution to automate processes, allowing DiscountedFlats.com to reach a large number of customers all over the country. Additionally, they were benefited with intelligent call routing, IVR and an integrated CIM (Customer Interaction Management) system, enabling their agents to deliver the best customer experience to prospects in every location.
Discountedflats (DF) is a Pan-India group booking channel, which groups individual residential buyers based across India. DFs USP is "customer empowerment" including tangible discounts, state-of-the-art services, single source for the residential primary market of the country, and advanced analytics.
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.