PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Noble Systems Corporation (NSC)

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Noble Systems Enhances its Speech Analytics Suite with Agent Performance Measurement Tools - Global contact center technology leader announces upgrade with speech analytics technology partner Nexidia at 11th annual Select Noble Users Group Conference - NobleSys.com
Noble Systems Enhances its Speech Analytics Suite with Agent Performance Measurement Tools

 

NewswireToday - /newswire/ - Atlanta, GA, United States, 2012/05/02 - Global contact center technology leader announces upgrade with speech analytics technology partner Nexidia at 11th annual Select Noble Users Group Conference - NobleSys.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced significant enhancements to Noble® Speech Analytics that provide insight into contact center activities and show performance on key initiatives between sites, between teams within a site and even between agents on the same team. Powered by Nexidia, a leading provider of customer interaction analytics solutions, Noble Speech Analytics can now help companies tell at a glance how well their overall contact center operations are meeting organizational expectations.

“Our speech analytics tools have always offered deep business intelligence on trends and patterns in customer behavior,” said James K. Noble, President and CEO of Noble Systems. “Today, that insight extends into the contact center to offer key performance metrics for agents. Contact center managers and leaders can now look to Noble Speech Analytics to align agent performance with overall goals.”

Available as an on-premise or hosted solution, Noble Speech Analytics can automatically organize calls by user-defined skills and categories, providing agents a score based on how well they met the criteria.
By displaying results in this manner, supervisors no longer have to guess which teams or agents need help, or which calls they should listen to for a more complete performance review. Armed with this information, training can be developed for the most critical issues and delivered to the specific agents who need it most.

The upgrade was announced at Noble Systems’ 11th annual Select Noble Users Group (SNUG) conference. Other product upgrades featured at SNUG 2012 include enhancements to Maestro (Noble’s award-winning management portal), Composer (Noble’s unified agent desktop), and Harmony (Noble’s groundbreaking browser access tool for remote and mobile contact center management). The conference combines business experts, industry leaders and product specialists to help users optimize their investments in Noble Systems’ suite of contact center technology solutions.

About Noble Systems

Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Noble Systems Corporation (NSC)

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Noble Systems Enhances its Speech Analytics Suite with Agent Performance Measurement Tools

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Lee Allum - NobleSys.com 
404-851-1331 lallum[.]noblesystems.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Noble Systems Corporation (NSC) securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Noble Systems Corporation (NSC) / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Software Announces New Partnership with NextNet Partners
Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Upstream Works Software Announces New Partnership with Natilik
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution
Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  S&A Capital Partner Ltd





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)