NewswireToday - /newswire/ -
Glenmoore, PA, United States, 2012/05/02 - The Connection announced today that Technology Marketing Corporation (TMC®), a global integrated media company, has ranked The Connection as the 9th largest inbound call center in the United States.
The Connection announced today that Technology Marketing Corporation (TMC®), a global integrated media company, has ranked The Connection as the 9th largest inbound call center in the United States in its 27th Annual Top 50 Teleservices Agencies Ranking by its publication Customer Interaction Solutions®.
The Annual Top 50 Teleservices Agencies Ranking recognizes the top domestic and international inbound call center service agencies as well as outbound teleservices and interactive inbound centers, as measured by the amount of billable teleservices minutes they have completed during the past year. The Connection has met the stringent criteria set by the editors of Customer Interaction Solutions and its billable minutes were verified by the editors for accuracy and reliability and submitted a letter of verification from its telephone service providers certifying the number of minutes billed during the 12-month period.
“Through our consultative partnership approach and open communication, we have had the opportunity to work hand-in-hand with our clients to help them grow and succeed,” says Corey Kotlarz, Vice President of New Business Development at The Connection.
The Connection (the-connection.com) is an award winning, U.S.-based outsourced call center service provider. The Connection provides extensive customer service, technical support and sales services via inbound calls, outbound teleservices, email response, live web chat, social media monitoring and interactive voice response (IVR) services. With multiple call centers located throughout the nation, The Connection provides uninterrupted 24x7 support 365 days each year. The Connection has provided call center support since 1981. Industries include: telecom, wireless, broadband, cable, healthcare, pharmaceutical, Life and Health Insurance, utilities, financial services, Internet and catalog retailers, crisis management, product recall and direct response.
For additional information contact:
Erin Brooks, Senior Sales and Marketing Specialist – 800-883-5777