Bomgar, the secure remote support solution for the mobile enterprise, today announced that Pure Technology is using its secure and comprehensive remote support solution to remain at the leading edge of technology services and support. Founded in the U.K. in 2002, Pure Technology's mission is to provide unparalleled levels of service to the company's clientele by offering high-quality support services to a select set of businesses, with a concentration in the education and boutique financial services sectors.
In 2007, managing director Danny Long recognised that the Internet and IT infrastructure environments were evolving to a point where remote tech support was a possibility. Adopting a remote support solution would enable Pure Technology to remain ahead of the industry when it came to customer support. Long turned his attention to Bomgar after evaluating other solutions that didn't provide the level of accountability for which he was looking.
"Bomgar presented itself in a very fluid and dynamic way, which was a quite unusual and forward-looking approach for the time," said Long. "With its clearly defined and well-thought-out approach to remote support, and its dedication to research and development, Bomgar differentiated itself in terms of a commitment to quality in a way that was similar to what we were doing as an IT service provider."
Session recording was one of the main accountability features for which Long was looking in a remote support solution, and also a key component in his decision to select Bomgar. "Having the ability to review sessions and track our customer service response is a critical driver for our business. Bomgar made that possible by allowing us to record all sessions and audit them should a customer service question arise," he added.
Long added that he had security and reliability concerns when it came to cloud-based remote support solutions, noting that no other solution came close to Bomgar in terms of accountability. Bomgar offers an appliance-based approach to remote support in which the appliance is installed in-house behind Pure Technology's own firewall, ensuring the security of their end users' data and systems. Long simply stated,"Bomgar was a good fit for us."
Bomgar is also flexible enough to support the very different workflows that Pure Technology has for its education and financial services clients. In the education sector, Pure Technology provides IT support to public and independent schools and further education programs. In the financial services sector, Pure Technology can provide real-time support in trading environments when ten second delays can be detrimental. "Bomgar allows us to step in at a moment's notice to solve an issue. Additionally, with teachers, students and employees bringing a wide variety of devices to the classroom and office, Bomgar's robust compatibility with different computer and mobile devices is another key feature."
"Pure Technology is a unique organisation that not only provides IT support, they provide first-class IT support to a wide variety of clients and companies," said Stuart Facey, VP EMEA at Bomgar. "As Pure Technology continues to grow, Bomgar will play a critical role in the services they provide. The scalable solution is designed to meet the many needs of IT support organisations, small or large."
For a full case study about Pure Technology's use of Bomgar, please visit bomgar.com/customers.
Bomgar will be exhibiting at HDI in Orlando, Florida, April 24-27 (booth #402), and SDIT in London, April 24-25 (booth #432). Stop by for information on and a demo of the Bomgar solution, and visit our Facebook page for details on an exclusive event give-away.
Bomgar (bomgar.com) provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company's appliance-based products help organisations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world - including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organisations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web or on Facebook, Twitter, LinkedIn and Google+.
About Pure Technology
Pure Technology (pure-tech.co.uk) is an independent technology support company with offices in the UK. Operating 24/7 support services for a variety of organisations across a broad range of platforms, its core focus is on the delivery of high calibre solutions tailored to meet the individual requirements of an organisation, regardless of environment or location. Services focus on provision of traditional IT support, critical systems monitoring, integration of disaster recovery platforms, as well as a comprehensive range of offsite data management services.