NewswireToday - /newswire/ -
Atlanta, GA, United States, 2012/04/23 - Global contact center technology leader announces 11th annual flagship users group event focused on empowering attendees to thrive in a fast-changing competitive landscape - NobleSys.com.
Noble Systems Corporation, a global leader in unified contact center technology solutions, will host its 2012 Users Group Conference next week in Atlanta, Georgia, from May 1 - 3. The theme of this year’s event is “Changing the Game,” a reference to the impact of cloud-based communications, social media, legislation and globalization on customer contact operations.
“The rules and tools of the contact center are evolving at an astonishing rate,” said James K. Noble, President and CEO of Noble Systems. “That’s why SNUG is so important. We take this time to truly engage clients and arm them with the knowledge and expertise they need to stay ahead of the curve.”
Key product upgrades featured at SNUG 2012 include enhancements to Maestro (Noble Systems’ awardwinning management portal), Composer (Noble’s unified agent desktop), and Harmony (Noble’s groundbreaking browser access tool for remote and mobile contact center management). Sessions will also focus on ShiftTrack WFM, the fast-growing workforce management solution, and Enterprise Hosted, a complete contact center solution delivered through the cloud.
The SNUG 2012 conference combines business experts, industry leaders and product specialists to help users optimize their investments in Noble’s suite of contact center technology solutions. Attendees will also learn from contact center industry leaders, discuss best practices for contact center operations and network with other users to share ideas.
Learn more at nobleusersgroup.noblesys.com/SNUG2012.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.