NewswireToday - /newswire/ -
Blacksburg, VA, United States, 2012/04/19 - Tele-Works, Inc., the leading provider of billing, payment processing and communication solutions for utility billing organizations across the U.S. and Canada, recently changed its name to TWI - Tele-Works.com.
The new name reflects the company’s brand enhancement and website re-launch.
The improved website underscores TWI’s commitment to providing seamless, automated billing and payments solutions to its customers. Along with a more focused message and easier navigation, the content-rich website hosts regular blogs from TWI billing and payment experts, industry updates, and articles and white papers, providing valuable advice on an often complex subject to improve billing and payments operations, reduce costs, enhance customer service, and increase paperless adoption rates.
“Utilities can have a hard time finding the right solutions for billing and payment automation, service offerings, payment processing, customer communication, and convenience fees,” said John Schott, TWI’s CEO. “PCI (payment card industry) compliance adds to the complexity. Our blogs and educational resources can make that process easier, facilitating more informed decisions.”
Visitors can also download a free white paper, 12 Essentials for Successful Utility e-Billing & e-Payment Programs, which highlights the key features and issues critical to effective automated billing and payments solutions. “Organizations, particularly utilities, often employ multiple vendors for each billing and payments component,” explained Schott. “Consequently, these disparate functions make the process arduous and confusing for organizations and their customers. By implementing the 12 essentials, organizations can dramatically reduce, even eliminate, the costs and labor burden associated with manual processing as well as enhance operations and adoption rates.”
TWI (tele-works.com) is the leading provider of billing, payment processing, and communication solutions for utility billing organizations in North America. With over 500 customer implementations across the U.S. and Canada, the company has pioneered the way bills get paid. Its product suite, Summation360™, seamlessly integrates traditionally complex and costly billing and payments facets into a highly cost-effective, one-stop solution; revolutionizing the way clients — primarily utility companies — track customer consumption, invoice, send out notifications, process payments, and permanently eliminate the cost and burden of manual activities.