The airport, which was voted the 'Best Airport in North America' in the 0-2 million passenger category in Airports Council International's (ACI) Airport Service Quality (ASQ) global survey both this year and last, is implementing SITA Airport Management Solution to maintain its superior passenger service.
SITA's new solution allows airports to benefit from more robust control over their operations. It enables collaborative decision-making and delivers business results while ensuring operational service levels are met at all times. The airport, airlines, ground handlers and air traffic control all access the same data, in real-time, in a way that makes sense to them, enabling fully-informed decisions to be made to ensure optimal management of the airport.
Gaëtan Gagné, CEO, Québec City Jean Lesage International Airport, said: "Because of the 68% growth we have experienced over the last five years we needed a solution that allowed us to operate dynamically and to enable real-time decision-making so that we can continue to provide passengers with the service that makes them vote Québec the number one airport in North America. This latest generation airport system from SITA does just that.
"From the very first day we were able to see the value of SITA Airport Management Solution to our operations. It is clear that its flexibility and powerful capabilities will have a great impact on how we operate. Our team has been impressed with its potential and has given only positive feedback since we started implementation."
One of the unique strengths of the new SITA Airport Management Solution is the use of "action boards". The system presents data in an intelligent and intuitive way that goes beyond the typical dashboard and enables actions to be taken with a mere click, automatically updating all related data and activities and flagging any potential issues.
At Québec, duty managers are already seeing the benefits of the "action boards" avoiding mismanagement of gates, desks, lounges and other resources caused by flight delays or other disruptions by taking proactive steps two to three hours before anything occurs. SITA's intuitive and user-friendly "action boards" make it possible for quick and effective decisions to be made with considerably less training as it shows the results of alternative decisions and proactively considers the domino effect of decisions on the airport's service levels. Color coding and alerts are set based on the airport's unique business rules and key performance indicators with the system not only telling the user there is an issue, but presenting resolution options that can be implemented immediately.
Matthys Serfontein, SITA Vice President Airport Solutions, said: "SITA is turning the intelligent airport vision into reality with the launch of this next generation Airport Management Solution. We have incorporated the operational efficiency and business intelligence requirements of airports into a system that is intuitive, easy to use and easily configurable for individual airports. Huge amounts of real-time data are presented clearly but most importantly actions are proposed to ensure that airports, like Québec, can improve their service and run at optimum levels."
Québec is implementing various modules of SITA's solution including AirportVision for sophisticated and integrated flight information display and visual paging; AirportCentral which acts as a centralized database and facilitates accurate billing and financial controls and AirportResource Manager which provides powerful scheduling, capacity planning and resource management system for mobile and fixed airport resources, such as departure gates, aircraft parking stands, baggage carousels, and check-in desks. Together these ensure a smoother passenger journey and provide the airport with the flexibility needed to plan and improve business results.
The implementation of SITA Airport Management Solution at Québec is currently underway and is scheduled to be completed by September.