PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Altitude Software

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Altitude Software Launches Altitude uCI 8 To Maximize Contact Center's Real Time Impact on Business - Customer interaction management suite new release aims to boost business results - Contact center operations achieve business insights that drive profitability -
Altitude Software Launches Altitude uCI 8 To Maximize Contact Center's Real Time Impact on Business


NewswireToday - /newswire/ - Lisbon, Portugal, 2012/04/04 - Customer interaction management suite new release aims to boost business results - Contact center operations achieve business insights that drive profitability -

Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Altitude Software, a global leader in contact center technology, today announces the availability of Altitude uCI 8™, a new major release of the award-winning customer interaction management suite.

The new release increases contact center profitability and impact on business with real time insights, multimedia workflows, campaign optimization and unified social media interactions. "Altitude uCI 8™ helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations”, states Gastão Taveira, CEO of Altitude Software. "The new release brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement”.

Benefits from real time operational intelligence
In a very competitive market, to be able to continuously tune operations to respond to change is a key issue for contact centers. The benefits are outlined in Gartner’s recent August 2011 report “How to Justify the Cost of Real-Time Operational Intelligence” by W. Roy Schultze and Bill Gassman:“The fundamental benefit of real-time intelligence is fresher and better information, leading to faster and smarter decisions and improved business performance. In operational decision-making, fresh information is almost always more valuable than stale information. The half-life of the value of information may be measured in hours, minutes or milliseconds, depending on the kind of decisions to be made.”

Significant innovation in key contact Center business areas
Altitude uCI 8™ is the latest release of the proven contact center solution software with a twenty year track record of outstanding results, now in use in 1100 contact centers worldwide. It includes hundreds of new features focused on increasing contact center's ability to perform profitably, and it delivers significant innovation in four key contact center business areas:

Informed decisions with real-time insights - Altitude uCI 8™ enables managers to go beyond standard operations management, access a wealth of real time information and combine operational and business monitoring to build customized business dashboards. This new reality drives informed decisions that improve business results and operational performance.

Unified social media interactions - Altitude uCI 8™ allows contact centers to monitor and interact with new social media such as Facebook and Twitter, using unified customer history, consistent business processes and skilled agents in multiple channels. Companies can benefit from social media to engage and to respond to customers and prospects by applying customer service discipline, metrics and resources.

Multimedia workflow - Altitude uCI 8™ automates business processes beyond the contact center, extending customer service to the whole organization. A unified multimedia queue aggregates all interactions and activities, routing tasks and customer information to relevant agents and people in the organization. Increased management control in business processes improves customer service levels, accountability and productivity in the organization.

Intelligent campaigns - Altitude uCI 8™ helps contact centers manage and apply business intelligence “on the fly” in outbound services. Campaign creation, replication and management are fast and intuitive. Contact center decision makers benefit from advanced functionality to analyze real time data, change segmentation and accelerate campaign returns. New management algorithms evaluate resources, tasks, skills and compliance to deliver the best business results, while using powerful predictive, power and preview dialing solutions.

"The Altitude uCI 8™ is a next generation solution for contact centers, developed in close cooperation with contact center industry leaders. It can deliver dramatic improvements in contact center performance by adjusting operations to key performance indicators in real-time across businesses and geographies" states Miguel Lopes, Vice-President at Altitude Software.

Largest circulation newspaper in Brazil maximizes business results
Folha de São Paulo is the largest circulation newspaper in Brazil with a daily readership of 300.000. It has a contact center with over 150 agents. Its management understands the importance of continuous customer care improvement. The adoption of Altitude uCI 8™ was an opportunity to improve operational performance and to simplify subscription selling and collection campaign management. "The Altitude uCI 8™ solution enables Folha to make better use of its resources" said Mr. Murilo Bussab, Marketing and Circulation Director at Grupo Folha. "The daily analysis of our operational and business metrics using the management portal enables us to improve processes, increase productivity and maximize sales campaigns results".

Contact center services pioneer increases productivity in complex campaigns
YOURVOICE is an innovative contact center services provider in Portugal and it was the first to offer its services relying entirely on VoIP solutions (powered by Altitude Software). Operating since 2007, it employs several hundred agents in two sites, experiencing sustained growth in the market. “Altitude uCI 8™ solution made us more productive and effective in customer acquisition campaigns with complex requirements” states the company’s CIO, Mr. Paulo Cera. “We were able to boost campaign performance with more accurate targeting and customized monitoring in real time. This enabled us to become faster and better at adjusting operations for higher returns”.

Altitude Software delivers a worldwide robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

About Altitude Software
Altitude Software ( is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info[.]

Follow us on Twitter, LinkedIn, Youtube and Facebook.

Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: Altitude Software


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick Newswire Today Visibility Checker


Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

# # #
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!

  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!

Altitude Software Launches Altitude uCI 8 To Maximize Contact Center's Real Time Impact on Business

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Altitude Software |
Publisher Contact: Carlos Taveira - 
+351 213502551 carlos.taveira[.]
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From Altitude Software / Company Profile

Read Software Most Recent Related Newswires:

Mentor Precision Synthesis Announces Support for the EFPGA Fabric in Silicon Mobility’s OLEA Automotive IC
Oracle Named a Leader in 2017 Analyst Evaluation for Enterprise BI Platforms with Majority Cloud Deployments
IDology Announces Partnership with ThreatMetrix for Powerful Identity and Fraud Prevention
Polish Retailer Marketing Investment Group SA Selects Oracle Planning
Draper James Gains Foundation to Grow Graciously with NetSuite
Intel Custom Foundry Certifies Mentor Physical Verification Tools for 22FFL FinFET Low Power Process
TIBCO Connected Intelligence Cloud Equips Companies for Digital Transformation
WANdisco Launches One of the First Hybrid Data Lake Architectures in Collaboration with AWS
IBM and MTN Help Protect Endangered African Rhinos with Internet of Things Technology
Baker Hughes and KBC Partner to Provide Integrated Process and Operational Software Solutions to the Oil and Gas Industry
Oracle’s New SPARC Systems Deliver 2-7x Better Performance, Security Capabilities, and Efficiency than Intel-based Systems
PROS New Opportunity Detection Uses Machine Learning to Identify Hidden Sales Growth with Existing Customers
Shelborne CAPITAL Corp. Adopts Yardi Genesis2
Noble Systems Joins the Becker’s Hospital Review Health IT + Revenue Cycle Conference
OpenText Buys Guidance Software

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business


Visit  NAKIVO, Inc.

Visit  RightITnow Ltd

  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (