ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, announced today that Datto Inc. has completed integration of its hardware-based on-site and off-site backup, disaster recovery and business continuity solutions with ConnectWise.
ConnectWise partners with Datto devices will now be able to receive device alerts through ConnectWise's interface as service tickets. ConnectWise users can also customize which Datto device alerts create tickets in ConnectWise, specify the service board Datto tickets get posted to, and configure the service type, sub-type and ticket status classification when the ticket is created.
After a one-time setup in the Datto Partner Portal, device alerts will automatically be created in the ConnectWise interface. Datto's integration is compatible with ConnectWise versions 2011.3 & 2012.1, and additional features will be available in future updates. Complete instructions are available on the Datto partner portal (resale.dattobackup.com).
"Many of our partners have been asking Datto for a ConnectWise Integration, so we are very excited to roll this out," said Datto CEO Austin McChord. "This integration will give MSPs the opportunity to consolidate their business processes into one easy-to-use portal. This is an important integration for Datto and it highlights the commitment we have to bringing as much value to our partners as possible."
"BDR continues to be an important, margin-empowering offering for IT service companies, and Datto's commitment to integrate its solutions with ConnectWise, and increase opportunities for our joint partners, is exciting for our community," said Jeannine Edwards, Director, ConnectWise Community. "Datto's award-winning products are trusted by channel companies around the world, and we welcome them to the IT Nation ecosystem."
ConnectWise's suite of business automation and IT integration tools includes IT service software, quoting tools, application development and consulting. For a complete list of products see connectwise.com/products.php.
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Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 62,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit the website or call 800-671-6898.
About Datto, Inc.
Datto, Inc. (dattobackup.com) is a leading provider of hardware-based on-site and off-site backup and disaster recovery solutions. Founded in 2007, Datto is a channel-only company changing the way MSPs and VARs deliver complete business continuity. Datto's offerings range from small data storage systems to large, enterprise-class business continuity solutions. Easy and affordable pricing, no recovery or incidental fees, generous upgrade plans and US-based technical support are just a few ways Datto is changing the channel. To learn more about Datto, visit dattobackup.com and follow us on Facebook, Twitter and our Blog. Becoming a Datto partner is easy and free. Simply visit the partner page of the website and fill out a resale partner form to get started today.
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