Interactive Intelligence Group, Inc., a global provider of unified IP business communications solutions, today announced that it has entered into an agreement with RKe Technology, a leading provider of IT and Telecom solutions in Saudi Arabia, to promote and distribute its entire range of Contact Centre Automation, Unified Communications and Business Process Automation solutions in the Kingdom.
As a key technology provider and systems integrator for Telecom Operators and Service Providers in the region, RKe Technology now intends to broaden its scope to all market segments and verticals by the addition of the Contact Centre and Unified Communications solution to its product portfolio. Along with promoting Interactive Intelligence's solution range, RKe Technology will also provide value-addition services such as consultancy, custom development, solution integration and support.
“We have significant interest in the Middle East and in particular Saudi Arabia as it is the largest IT and Communications market in the region. There is a huge potential for growing our business here and RKe Technology with 7 years of experience in providing solutions to Telecom Operators is an ideal partner in this endeavour”, said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence. “They have a dynamic and technically proficient team capable of customized implementation of our solutions for their wide network of customers. We have no doubt that this will prove to be a long and fruitful partnership.”
As per the agreement, RKe Technology will distribute the highly scalable Customer Interaction Center™ (CIC) IP platform from Interactive Intelligence. The solution provides a complete phone system for business users, combining Microsoft application integrations, and messaging along with remote and mobile access.
Commenting on the partnership, Mr. Mofeed Qaffaf, general manager at RKe Technology said,“We are very pleased to add Interactive Intelligence's world-class range of IP communications solutions to our product portfolio. Businesses in Saudi Arabia are always keen to adopt solutions which bring about reduction in infrastructure and operational expenses and the all-in-one platform from Interactive Intelligence is sure to generate substantial interest. We are committed to working closely with Interactive Intelligence to provide our customers with all aspects of solution implementation right from identification to after-sales support.”
RKe Technology provides a number of technology solutions for the telecom industry such as Bulk Messaging Gateways, IN solutions, IMPS solutions, Content Adaption Systems and Data Warehousing solutions as well as consultancy services to mobile operators. Their customers include key players in the Saudi Arabian telecom market such as Saudi Telecommunication Company (STC), Ericsson and Awalnet. The company has also expanded its scope to include network and security solutions for finance, government, education and petroleum sectors.
About Interactive Intelligence
Interactive Intelligence Group, Inc. (inin.com) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info[.]inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Abdul Nasser Bangcola - Country Manager, Saudi Arabia
Interactive Intelligence - M: +966 (50) 5293781 - E: anbangcola[.]inin.com.