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Written by / Agency / Source: Viovo Technology

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Viovo Technology Introduces New Innovate Web-based Customer Interaction Technology - Live support solution for online sale and customer service - Click2Talk and Click2Chat - Viovo.com
Viovo Technology Introduces New Innovate Web-based Customer Interaction Technology

 

NewswireToday - /newswire/ - Toronto, Ontario, Canada, 2006/11/19 - Live support solution for online sale and customer service - Click2Talk and Click2Chat - Viovo.com.

   
 
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Viovo Click2Talk is comprised of two components: Click2Talk and Click2Chat.

Each of these components gives your customers a chance to Talk & Chat with you immediately for free while they are on your website.

Click2Talk: Instead of dialing a phone number, website visitors simply click a Click2Talk icon to speak with a sales or customer service agent.

Click2Chat: Puts text chat where it matters most - in front of online prospects and customers at key points in the information gathering and sales process.

Benefits for Online Sales:

• Increase Sales and Brand Loyalty;
• Answer product questions while visitors are still online;
• Suggest complementary products or corresponding accessories;
• Offer incentives, such as free shipping, to visitors who are sitting on the fence.

Benefits for Technical Support:

• Provide Real-Time Customer Support and Keep Customers Loyal;
• Supply assistance from a real person;
• Offer immediate answers to urgent questions;
• Deliver consistent and reliable information.

Viovo Click2Talk2.0 Feature Highlights:

• Live talk - Talk with customers in real time over the internet with our VOIP solution;
• Text Chat - allows website visitors to have text chat with customer representatives;
• Customize your different click2talk page (with you Logo) - Create custom page header for your click2talk page that integrate with the style of your site;
• Save call log - record all calls and archive them on your system for later review;
• Block unwelcome IP address - help your customer representatives to concentrate on answering questions from real customers;
• Admin Page (Web Based Administration) - View agent accounts status, create or modify work time schedule content from anywhere in the world using a standard web browser;
• Email Signature - Allow customers?access to your personnel by adding Click2Talk buttons to your e-mail signatures;
• 1-to-1 talk & chat conversation - Operators can talk & chat with any other operator logged in under your company, even if the operator is logged in from another office or a remote location;
• Multi customer service agent support - you can have more than one customer service agents to answer questions from either your customers or website visitors.

For more information please visit our website and have a 15-days FREE trial.

About Viovo Technology

Viovo (viovo.com) is a leading provider of Click2Talk online customer support solutions that enhance people's interactions, online sales and support with new technology.

 
 
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Written by / Agency / Source: Viovo Technology

 
 

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Viovo Technology Introduces New Innovate Web-based Customer Interaction Technology

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Publisher Contact: Michael Ye - Viovo.com 
416-831-9686 click2talk[.]viovo.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Viovo Technology securities in any jurisdiction including any other companies listed or named in this release.

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