NewswireToday - /newswire/ -
Manchester, United Kingdom, 2012/03/20 - Unified contact centre solutions provider unveils Noble Enterprise Hosted, a CaaS offering with all the feature functionality of Noble Systems’ award-winning premise-based platform.
Noble Systems Corporation, a global leader in unified contact centre technology solutions, today announced the UK launch of Noble® Enterprise Hosted, a complete contact centre technology solution with all of the advantages of a cloud-based Communication-as-aService (CaaS) infrastructure. The launch marks the first fully hosted offering for Noble Systems in Europe and opens groundbreaking opportunities in hybrid premise/hosted solutions for Noble Systems’ clients.
"Our U.S. launch confirmed that there is widespread interest in a top-tier hosted alternative,” said Colin Chave, General Manager of Noble Systems UK. “Given the maturity and sophistication of the contact centre marketplace in the UK, we expect a strong response here as well. More than just a hosted product, we’ve given our clients unprecedented hybrid options and a clear path for migration to a premise-based solution as their needs evolve.”
With all of the power and performance of the award-winning Noble Enterprise Solution in a unified platform, Noble Enterprise Hosted offers a seamless alternative to the premise-based solution with advantages in scalability, business continuity and cost-of-entry. But unlike competing CaaS solutions, Noble Systems offers options: a quick, cost-effective path to a premise-based platform or the creation of a unified hosted/premise hybrid that looks and feels identical on agent and management screens.
To learn more about Noble’s Hosted solution, download the “Development of the Hosted Contact Centre Market” white paper from Noble Systems or visit noblesystems.com. Noble’s cloudbased solutions will also be featured at the forthcoming SNUG EMEA 2012 users group conference, to be held in Manchester on 27-28 March.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact centre technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound/outbound blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialling; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.