Gold Sponsor Verint to Host Workforce Management Session and Explore the Power of Enterprise Workforce Optimization
2012 SWPP Annual Conference Gaylord Opryland Hotel, Nashville, Tenn.
As part of its participation in this week’s Annual Society of Workforce Planning Professionals (SWPP) Conference, Verint® Systems Inc. (NASDAQ: VRNT) today announced that it will speak to some of the most prominent, rising issues facing today’s workforce planning professionals. There, the company—a gold sponsor of SWPP’s Summit for Workforce Management Excellence—will highlight how enterprise workforce management (WFM) and workforce optimization (WFO) are helping organizations around the globe achieve their business goals.
SWPP’s annual conference—which takes place March 7-9 at the Gaylord Opryland Hotel in Nashville—will provide a series of sessions that address complex industry issues, such as workforce data analysis, transitioning from a cost center to profit center approach, expanding contact center principles and best practices beyond the contact center, addressing the changing demographics of the workforce, quality and skills management, linking contact center performance to customer loyalty, and more.
As part of the event, Bill Durr, principal global solutions consultant for Verint, will present “WFM Outside the Contact Center: The Lessons Learned” on March 8 at 9:30 am. CT. The session will highlight experiences and tips for implementing WFM practices across back-office operations and among branch-office staff.
The Verint session will cover the differences between the contact center and the back office. This includes how each requires its own performance-specific approaches to planning, scheduling and work performed, and different systems and processes in place. The contact center has spent the last 20 years perfecting certain methodologies, including principles that have been proven when expanded into these other parts of the enterprise that also help shape the customer experience.
During the SWPP Conference, Verint also will demonstrate its fifth-generation Impact 360® Workforce Optimization™ suite, which includes its robust, web-enabled enterprise workforce management solution.
Verint Enterprise Workforce Management is the first enterprise-class solution of its kind to bring unified visibility into key workforce optimization (WFO) dynamics across customer touch points and communications channels. From contact center, to branch office, to back-office operations, forward-thinking organizations are increasingly seeking a more strategic, organization-wide approach to planning, forecasting and scheduling their resources and work performed. They're charged with maximizing the benefits of a growing virtual workforce and creating greater value from available resources. A cornerstone for achieving operational excellence is a more holistic approach to mastering WFM, offering new visibility into the management, allocation and tracking of people, processes and work performance company-wide.
Impact 360 is an enterprise software suite that enables the systems and people involved in customer sales/service functions to capture and analyze data from customer interactions; help ensure the right staff, with the right skills are in the right place to serve them; and ultimately deliver a better, more cost-effective customer experience. The suite includes a host of unified solutions across WFM, quality monitoring, recording, voice of the customer analytics, desktop and process analytics, performance management, eLearning, coaching and best-practices consulting.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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