NetSuite, Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced that Informatica, the world's number one independent provider of data integration software, has adopted NetSuite OpenAir, NetSuite's professional services automation solution to manage its worldwide services organization. More than 475 in-house and contract professionals around the world are relying on NetSuite for project management, time and expense, global billing, resource management, and reporting.
NetSuite OpenAir delivers stronger, timelier and more accurate reporting, and flexible project management capabilities to support Informatica client engagements. Integration with other enterprise systems has similarly automated key global billing and invoicing activities. NetSuite also enables Informatica to test new features before putting them into practice. With greater control and visibility, Informatica is able to focus on delivering the highest level of customer success and helping organizations maximize return on data.
"Experiencing significant growth over the past seven years, driven by growth in cloud computing and big data, the demands placed upon Informatica's services organization have increased tremendously," said Richard Busch, Director of Professional Services Operations, Informatica. "With over 4,630 enterprise customers worldwide, we needed a system that would provide us with the visibility to manage customer engagements more efficiently. The automation and deeper functionality in NetSuite OpenAir further enhances Informatica's strong services business."
For three consecutive years, NetSuite (netsuite.com) has been the leader in the professional services automation market. NetSuite's services resource planning (SRP) and professional services automation (PSA) software helps services organizations automate and manage key aspects of their business—from resource management to project management, marketing, skills tracking, service delivery, billing, revenue management, and driving repeat business from existing clients. For global services organizations, these solutions enable them to overcome the challenges of global services delivery, including comprehensive support for multiple languages, currencies, taxation rules, and global resource pools, as well as real-time global visibility across their entire business. Companies using NetSuite's professional services automation (PSA) and services resource planning (SRP) software are among the highest performing when evaluated side-by-side against peer organizations. According to SPI Research, NetSuite owns 20 percent market share of the professional services automation market, while the closest competitor has only 12 percent, (Source: SPI Research 2011 Professional Services Maturity Benchmark Report).
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