NewswireToday - /newswire/ -
San Diego, CA, United States, 2012/03/07 - Service Management 101 (SM101) announced the inclusion of the Universal Service Management Body of Knowledge (USMBOK™) series of publications in The Stationery Office’s (TSO) International Best Practice Library - InternationalBestPractice.com.
“The USMBOK series of publications is a welcome addition to the International Best Practice (IBP) site, extending the guidance to include that relevant to any service business in any service sector, and further helping to widen thinking by introducing an outside-in, customer centric perspective”, Ian Fik, Account Manager
“We live in a service society, where our experiences using products and services, and interacting with the businesses and organizations delivering and supporting those services, shapes our view of value, defines our levels of satisfaction, and acts as the basis for loyalty and advocacy. The universal service management principles and concepts remind us to think and act customer first. We are pleased and proud to be invited into the library, and to help demonstrate TSO’s commitment to bring its clients the premier best practice guidance from around the world”. Ian Clayton, Principal, Service Management 101.
TSO (The Stationery Office) is the largest publisher in the UK by volume, publishing over 8,000 titles. With a 200 year inheritance as a secure, no-fail delivery publisher to the UK Government and Parliament TSO works with approximately 120 clients and has over 100,000 customers in over 160 countries, and its publications are available in all major retail, online, library and specialist bookstores in over 140 countries.
TSO has a long history of working with the Best Management Practice portfolio and is the only official publisher, managing various refresh projects on behalf of Cabinet Office the custodian of Best Management Practice. TSO provides Best Practice users with high quality core and derived publications for ITIL®, PRINCE2®, MSP®, M_o_R®, MoP™, MoV® and P3O®. For further information on the International Best Practice Library please visit InternationalBestPractice.com/.
About the Universal Service Management Body of Knowledge™
The Universal Service Management Body of Knowledge (USMBOK™) is a series of publications and references for professionals working in service provider organizations who need to design customer centric and relevant practices based upon proven best practices used by successful service businesses.
The series has at its core the Guide to USMBOK, providing a detailed explanation of service, service management, service experience design, outside-in thinking, and offering a specification for the key elements of a service management framework and program. A collection of authorized companion publications provides introductory (101), and practitioner (102) level guidance, and a lexicon providing definitions for more than 1200 key terms used within the series.