NewswireToday - /newswire/ -
Hong Kong, Central, Hong Kong, 2012/03/06 - Arkadin, a leading global collaboration service provider, was awarded the Gold Award for 'Telecommunications Customer Service Department of the Year' at the 2012 Stevie Awards for Sales & Customer ServiceSM - Arkadin.com.
Derived from the Greek word for "crowned," The Stevie® Awards organize several of the world's leading business awards.
"We're thrilled to be honored among so many worthy peers for customer service," says Mark Alexander, president, Arkadin North America. "Providing a local approach to customer service is at the heart of our DNA and it has been the driving force behind our record growth -- both globally and in North America where we are expanding operations. This award is a testament to our achievements made possible by the hard work and dedication of our customer service team."
With the North American operations targeted for expansion, Arkadin's customer service team instituted aggressive organizational and process initiatives. Results exceeded expectations, driving higher revenue and client satisfaction metrics:
• Client revenue growth significantly increased, with greater customer retention and lower churn rates.
• Customer service call wait times were reduced by 20%.
• Client satisfaction scores reached 100% in spite of the rising technical complexity of new product offerings.
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's Stevie Awards for Sales & Customer Service competition, an increase of almost 30% over 2011. The trophies were presented during a gala banquet on February 27th at Caesars Palace in Las Vegas.
Founded in 2001, Arkadin (arkadin.com.sg) is a leading Global Collaboration Service Provider offering a complete range of remote collaboration solutions from audio, web and video conferencing to Unified Communications. Arkadin enables all types and sizes of organizations to communicate and collaborate effectively using its user-friendly and cost-efficient solutions to increase business productivity. With a global network of 49 operating centres in 28 countries across six continents, Arkadin delivers its business solutions using a SaaS model so customers benefit from fast, scalable deployments with a high ROI. Arkadin provides added value to its 25,500 customers with dedicated, local support. Learn more about Arkadin at arkadin.com.sg
About The Stevie Awards
Stevie Awards (stevieawards.com) are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.