NewswireToday - /newswire/ -
Bedford, MA, United States, 2012/02/29 - SoundBite Communications, Inc. (NASDAQ: SDBT), a leading global provider of cloud-based multi-channel communications, announced that its Hosted Dialer was named to Collection Advisor magazine’s list of Top Four Voice Broadcasting solutions of 2011.
Collection Advisor selected SoundBite’s Hosted Dialer based on overall performance, superior functionality and prominent market share. SoundBite was also previously chosen by Collection Advisor as one of the Top 25 Collection Technology Products of 2010.
“Leading organizations are choosing future-oriented cloud-based offerings rather than continuing to pour large sums of money into costly on-premise equipment that lack flexibility and scalability,” said Matt Edmunds, SVP & GM of SoundBite Communications’ hosted contact center business unit. “Clients continue to validate that our Hosted Dialer provides superior results and user experience as compared to our competitors. By augmenting our dialer with best-in-class multi-channel capabilities within one platform, we arm our clients with the tools and services they need to win in this dynamic collections environment.”
In the January 2012 issue of Collection Advisor, Rob Perry, CEO of Telsolutions LTD, a SoundBite reseller partner, praised SoundBite’s Hosted Dialer for meeting the varying needs of Telsolutions’ customers while ensuring compliance with industry regulations. “We’ve been using SoundBite’s Hosted Dialer to meet the varying capacity needs of our European clients. Many of our clients rely on the cloud-based solution to handle their dialer needs including replacement of existing on-premise systems, capacity overflow and disaster recovery needs,” Perry said. “The latest enhancements to SoundBite’s hosted dialer will enable us to successfully enter the debt collection market with a highly-competitive and Ofcom-compliant solution.”
SoundBite’s Hosted Dialer is the latest expansion of the company’s suite of voice solutions. It offers a number of capabilities and features to benefit contact centers, including tools for managing and tracking inbound and outbound calls, campaign management, agent utilization, integration, compliance and a full suite of pacing models. The offering frees organizations from being tied to on-premise equipment and efficiently addresses capacity needs in a dynamic collections environment. Users can develop flexible contact strategies through SoundBite’s Web-based user interface.
About SoundBite Communications
SoundBite Communications (SoundBite.com) is a leading global provider of cloud-based customer communications that enables organizations to communicate throughout the customer lifecycle to build lifelong, profitable relationships. SoundBite focuses on two markets, the Hosted Contact Center and Mobile Marketing. On behalf of SoundBite’s more than 400 clients, including approximately 25 Global 500 and 50 Fortune 500 companies, SoundBite powers almost 2 billion customer interactions annually.
SoundBite is a registered service mark of SoundBite Communications, Inc.